E-Comm
Can you send a return shipping label through E-comm? AND what does the symbol look like?
Yes / piece of paper with envelope next to the house
Scenario: You provided and address and store hours to a customer, how would you case it?
FE: Hours
Possible: Choose tick casing and store inquiry
What is Pay N Go?
A way to prepay for medications or set up delivery medications.
How many days do we usually deliver in?
3-5 days
New Year, Start Smoke Free
Earn $20 Bonus Cash when you purchase lozenges, gum and/or patches
Is the pricing in E-commerce correct?
It is not correct, never give prices from E-comm
Scenario: Customer called in to reschedule their vaccination, how would you case it?
Pharmacy Service : Vaccine inquiries
What are the two delivery services to have a prescription delivered?
Script drop or USPS
How much must your order minimum be to qualify for free shipping?
$34.99 before taxes
Name (5) categories in the Excel KB Project.
OTC Highmark
Bartell's
Rewards
Bonus Cash
Policy
SF
Casing
Vaccines
When will the recycle status show for an order?
When we receive inventory for previously held orders, order/item will RECYCLE so it can be SENT TO DC to process
Scenario: Customer calls in for a donation, what information must you gather?
Store #
Company Name
Contact Person
Donation Type
Phone
Event Date
What are the exclusions for delivery?
Refrigerated products
Controlled substances
Once the return is processed in the warehouse, how many additional days does it take for the refund to go back to the customer?
In our huddle on 08/13 we reviewed a promotion called Points a Palooza, how long did it run?
It ran 6 weeks, dates 08/20-09/30
What are some reason Signifyd would decline an order?
A fraud or charge back HX
Failed address verification
Failed CVV code
Mismatched IP address
Newly created email
Insufficient funds
Scenario: Customer calls in they are unable to create and accounts, the system tells them they have multiple accounts. How would you case it?
Online Services : Login Failed (multiple accounts)
When are offers and coupons applied to a BOPS order?
Upon pick-up
Name 3 exclusions for returns online.
Covid Tests
Soda Stream Flavors
Trac Phones
How do you email a receipt to a customer?
KB receipt request- email
SHOW AND TELL: Look up order # 112348978 & tell me what items were returned.
Kiss Gel Nails, Kiss Toe Nails
SHOW AND TELL: A customer provides you with a pharmacy receipt and claims they did not receive points. How do you case it?
Rite Aid Rewards : RX/Vax points research
Research queue: RX rewards Point research
SHOW AND TELL: Customer is calling in, having issues with the Pay N Go link, issues already troubleshooted and got permission in 4911 to send over to management. What do you send to management and what steps must be taken prior to?
Correct response: go over checklist and email
SHOW AND TELL: What is the ph# for the claims department on sexual well being products?
866.237.9746
SHOW AND TELL: Pull up the last circular that was emailed to everyone and tell us what the 1st promotion listed is...
Earn $1 BonusCash after you buy 2 qualifying Halls in a single transaction. Limit 2.