The Hotel
How many floors are occupied by guests?
19 floors.
Where should the remote be placed during day service?
On the right side of the television facing the guestroom door.
What time do we stop knocking on guestroom doors?
9:30 PM!
What month did Erkut start working with us?
June
What country is Zachri from?
Jamaica
The number of guest rooms in the hotel?
253 Guest Rooms
How should the lights be left during day service?
All lights should be left on at 100%
When personalizing guests amenities, what direction should all labels be facing?
Forwards!
What country is Zachri from?
Jamaica!
Kaylan!
What year was the hotel built?
The hotel was built in 1929 but turned into a Ritz-Carlton in 2002.
How many large towels should be placed in the bathroom?
Five towels, four under the cupboards and one on the towel rack.
If it is the second, third, or even fourth night of a P10 guests stay, should they still be receiving a turndown oil with their service?
YES!
The oil is considered a thoughtful and noteworthy element which is crucial for a good score.
What country is Marta from?
Poland!
Which guidance team member used to be a DJ?
Michael Weinstein
What was the famous ice cream parlor that used to be housed here?
Rumplemeyer's ice cream.
While servicing the room, if there are dirty dishes left by the guest, do we discard them and if so, how?
Yes.
By informing IRD which can be done with your IVR card.
Who was the PM manager prior to Zachri?
Koba!
Food & Beverage
Zachri & Sheila - October, 29th!
What was the name of the first restaurant in the Ritz-Carlton Central Park?
If it's the fourth day of a guests stay and their sheets are fairly clean but their pillowcases are visibly dirty, do we change them?
YES.
If a guest requests turndown service at 1 AM, do we honor their request?
Yes! Marie Normil and Ricardo Ocasio handle turndown requests once the PM ladies have departed.
What year did Nyisha start working in Housekeeping?
2012!
Which guidance team member is a twin?
Winfred!