Dispositions
When a lead says "Take me off your list"
What is .. DNC
When a lead is not in our service area.
What is .. out of territory
When the lead says they're at work.
What is .. "I understand, me too!" *confirm information*
When someone says their the sole homeowner, but keeps saying "we..us"
What is "I noticed you're saying we/us .. is there a spouse in the house there w you, or anyone who's feedback is valued?"
Why fathers take an extra pair of socks when they go golfing.
What is .. because they get a hole in one
When a lead says "Not until spring/summer/fall"
What is .. call back
When a lead says "don't call me anymore!"
What is .. call back/no answer/completed.
When a lead says "not right now"
What is .. "what time frame did you have in mind?"
"Yes, that should/maybe work!"
What is .. "it sounds like you might be a little unsure, if that's the case we can certainly schedule you for a date/time that will definitely work!"
a factory that makes okay products
what is .. a satisfactory
When a lead says is NEW and says their not interested?
What is .. complete/no answer
NEW LEADS should not be dispositioned as not interested.
When a lead has more than one contact profile in MS
What is .. duplicate lead
When a lead says "we aren’t going to do this right away/now”
What is .. No problem I understand. Let me ask you this, is this project something you are EVER going to do?
When a lead with two names says "that will work for me"
What is .. "great! does it work with (second person) as well?
Where fruits go on vacation
what is .. pear-is!
When a lead says "I already got the project done"
What is .. went with competitor.
When the leads number tells you the phone number is disconnected, or no longer in service
what is .. invalid number
When a lead says "send me an email/mail/brochure"
What is .. "I’d be happy to do that. The one challenge with the brochures and the website is that they don’t offer any pricing and that is the number question everybody has - how much? So, how about we bring you a brochure and leave you with a down to the penny quote?"
"I need a repair on my windows!"
What is .. "how old were those windows?"
a poor Santa Claus
what is .. st nickle-less
What is .. unqualified
When someone answers who is not the lead who submitted information.
What is .. wrong number
When a lead is a one leg, "i'm the guy, he/she doesn't need to be here"
What is .. "No problem! Let me ask you, what makes you say that?"
The typical length of appointments
What is .. 90 minutes
How do you make 7 even?
what is .. take away the S!