Chapter 1
This refers to defining goals, establishing strategies to achieve them, and designing ways to get work done
Planning
These two types of information is what interviews seek to determine regarding job applicants
Background and character
This refers to a training method used to teach the same job-related information to more than one employee at the same time
On-the-job
This is referred to by all of the financial and nonfinancial rewards given to employees for their work
Compensation
This is the first step in a progressive discipline process
Oral warning
Once they have been distributed to employees, are crew schedules considered to be final?
No; employees may call out, or quit, or business volume could change, necessitating adjustment.
This leadership approach encourages employees to participate in the decision-making process that leads to cooperation and group spirit
Democratic
This kind of recruiting is being used when a restaurant works with a school to sponsor an internship program
External
This part of a clearly stated training objective refers to the situation in which the trainee will be able to perform
Conditions
Supervisors impact which areas of the employment cycle?
Ongoing supervision, developing and training employees, and evaluating and rewarding them
This conflict resolution method refers to a process in which a neutral third party listens, reviews facts, and makes a decision to settle the conflict
Arbitration
This is how a manager can guarantee the coordination of many people doing many specific jobs while meeting the quality expectations of customers
Develop standards.
This leadership style is considered to be the best approach for managing inexperienced employees who must learn proper procedures.
Autocratic
The café had 7 of the average 42 employees in their workforce terminated last year. What was the employee turnover rate?
16.7 percent
This document demonstrates that an employee is legally able to work in the United States
Form I-9
If managers direct the work of supervisors, who do supervisors direct the work of?
Entry-level employees
Who should be involved in employee goal setting in the performance appraisal process?
Employee and manager
During which time period is it most crucial to remember that the checklist serves merely as a reminder and is not a substitute for continuous monitoring?
Mid-shift
This refers to the act of treating people unequally for reasons that do not relate to their abilities
Discrimination
This refers to specifying the required quality and quantity outputs that define the correct way to perform a task
Performance standard
This phase of onboarding is when feedback sessions with the employees takes place during the probationary period used to aid in the training process
Scheduled follow-up
This refers to employees who meet work requirements in their current position and participate in professional development programs that allow them to advance quickly in the operation
Fast-track
What should a manager do if coaching reveals that an employee simply does not want to do the task?
Move to progressive discipline efforts.
This is the most obvious standard employed for the back-of-the-house function
Standardized recipes
This refers to rules or principles that help define what is right and what is wrong
Ethics
This refers to a legally binding employment agreement
Contract
This refers to a manual that contains policies and procedures that provides guidance to employees
Employee handbook
Which of Maslow’s hierarchy of needs does an employee-of-the-month program address
Esteem
A legal action taken by a former employee against a previous employer refers to
a wrongful discharge
Which checklist refers to confirming that all side work is completed, side stands are cleaned and restocked, and self-serve sections are cleaned and stocked?
Front-of-the-house shift end and closing
This is the step of the employment cycle that is evaluation of knowledge, skills, and abilities to assess their fit for the job and the operation
Screening applicants
This refers to the process used to identify each task that an employee must do and explain how it should be done
Position analysis
What refers to the process a company uses to integrate new employees into an organization.
Onboarding
This refers to a management philosophy that emphasizes that most work processes can be improved
Continuous quality improvement
What is the purpose of follow-up in the change implementation strategy?
Recognition of employees and evaluation of results
This is the difference between the actual and the budgeted goals when the goal is not met
Variance
This leadership factor is defined as giving pep talks, asking employees for advice and praising their work, keeping them informed, and providing them with a sense of belonging?
Motivating others
This refers to an operation in which all employees are required to join and pay dues as a condition of employment
Union
This phase of onboarding is when feedback sessions with the employees takes place during the probationary period used to aid in the training process
Scheduled follow-up
A new prep cook has been hired through a program at the local homeless shelter. At what level of Maslow’s hierarchy of needs is this individual likely to be operating at this point
Physiological and safety
This is an action by an employee that typically causes immediate termination is referred to as
A terminable act
Which checklist addresses concerns such as ensuring all tables are ready, linens are clean, side stations are ready to use, music is on, and lighting is adjusted?
Back-of-the-house closing checklists