Transaction type
Customer ordered masks and accessories by mistake and would like to return them to ResMed and to receive credit.
RMA with Receipt and Credit
Masks and accessories that customer ordered by mistake, reported within 10 business days from delivery to customer, $300 USD.
Sales Rep
ResMed over shipped product to customer, and customer would like to keep it.
Invoice Only
Product shipped to customer due to ResMed order entry error, reported by customer within 10 business days from delivery.
None
ResMed short shipped product to customer.
RMA Credit only with approval.
Non ResMed error, customer wants to return masks and accessories and requests this past 10 business days from delivery, within 60 business days, total credit is $6K. Restocking fee will be applied.
Regional AM Manager, or Sales Director
ResMed over shipped product to customer and customer does not want to keep it.
RMA Receipt only.
$20K order shipped to customer due to ResMed order entry error, reported by customer past 10 business days from delivery.
AVP
Customer ordered devices by mistake and would like to return them.
None (We are not accepting device returns).
Waive 5% restocking fee.
Legal