Warranty Period
VA Devices
5 years
US device under warranty
Warranty Repair
Customer ordered masks and accessories by mistake and would like to return them to ResMed and to receive credit.
RMA with Receipt and Credit
Who was the very first American Idol winner?
Kelly Clarkson
ResMed's 1st CSR
Roger Wells
AirTouch cushion
7 days
Cushion no longer under warranty
NA
ResMed over shipped product to customer, and customer would like to keep it.
Invoice Only
What was Elvis Presley's first No. 1 hit in the United States?
"Heartbreak Hotel"
Valerie Holland's favorite soda
Dr. Pepper
US devices
2 years
Canada device no longer under warranty
We no longer Repair Canada Air 10/Air11 devices no longer under warranty, effective Jan 16, 2023. Refer customers to authorized service centers in Canada.
ResMed short shipped product to customer.
RMA Credit only with approval.
Which Super Bowl Halftime Show performer was upstaged by a dancing shark?
Katy Perry
Who can speak French? (Tip: there are 2)
Alain and Dori
Climateline tubes
90 days
Canada device under warranty
Warranty repair since Jan 16, 2023. Before that date, it was Platinum RMA and replacement.
ResMed over shipped product to customer and customer does not want to keep it.
RMA Receipt only.
What group sang the song 'Californication'?
Red Hot Chili Peppers
Where does a Will Call order ship to?
nowhere, Will Call orders are picked up by the customer at the warehouse
Humidifier Cleanable Tub
1 year
Slimline under warranty
Product problem
Customer ordered devices by mistake and would like to return them.
None (We are not accepting device returns).
Which female popstar featured on the 2006 hit 'Hips Don't Lie'?
Shakira
Bryan Barker's favorite football team
The Las Vegas Raiders