Professionalism and communication
Which of these is core to professionalism?
A-accountability
B-Respect
C-empathy and compassion
D-all of the above
D-all of the above
Which of the following is a distortion in communication with a patient?
a) discounting
b) sarcasm
c) teasing
d) defensiveness
e) all of the above
e) all of the above
Which of these are "I" statements ie when a person has an emotional reaction to another person’s behavior and asks the other person to change:
A- I feel uncomfortable (Identification of feelings)
B- When you describe personal details about yourself as we stand in the waiting area (Description of behavior)
C-I would prefer it if you would wait until we are in the treatment room before you give me any personal details.
D-All of the above
Answer-D-All of the above
A- I feel uncomfortable (Identification of feelings)
B- When you describe personal details about yourself as we stand in the waiting area (Description of behavior)
Cultural sensitivity
A-Awareness, understanding, and respect for cultural differences in beliefs, values, and practices.
B-Builds trust between therapist and client.
C-Be cautious of non-verbal cues eg eye contact, touch
D-All of the above
D-All of the above
When there is a conflict only one style of conflict resolution will work? True or False
False -it depends on the situation
Your patient asks for IMS or acupuncture needle work. You have the training to do this so you can as an RMT. True or False
False-out of scope of practice
Thoughtless generalizations, assumption and therapist bias is okay to share with patients as you are the expert. True or False.
False (imagination and misintepretation)
True or False: As a therapist you are allowed to ignore client requests to change approach of treatment
False (boundrylessness)
In regards to prejudices which of these is true:
a-they are learned
b-we all have biases
c-prejudices are okay in the health care setting
d-prejudice can impact the therapeutic relationship
A, B, D area all true
This is a flaw in reasoning that weakens an argument.
a) a fight
b) positive conflict
c) transference
d) logical fallacy
d) logical fallacy
When a patient is an active partner in their own care, with healthcare professionals facilitating rather than dictating decisions this is called what:
a) professionalism
b) Person centered care
c) communication
d) none of the above
b) Person centered care
When a patient is with you which one of these is used to make your patient more comfortable?
a) explain your practice and how it works
b) use active listening
c) Use follow up questions to clarify
d) Interrupt your patient as you need to get through all the questions
a) explain your practice and how it works
b) use active listening
c) Use follow up questions to clarify
Your patient asks for a massage and points at their private area. What do you do as a therapist?
A-You have the right to terminate the massage, and you do not have to explain why.
B-You must try and change the subject
C-You should refer them to the sexual services they are seeking
D-You have to explain the therapeutic relationship to them
A-You have the right to terminate the massage, and you do not have to explain why.
Match the following conflict:
1-Competing
2-Collaborating
3-Compromising
4-Avoiding
5-Accommodating
A. “We both give up something.”
B. No winners, no losers (but no resolution)
C. “I win, you lose.”
D. “You win, I lose.”
E. “We both win.”
1. C
2. E
3. A
4. B
5. D
If you use AI to help you with your charting what does it have to be compliant with?
A-Healthcare professions Act
B-Canadian Massage Therapy Council of Accreditation
C-Personal Information Protection Act (PIPA)
D-Private Training Institutions Regulatory Unit
C-Personal Information Protection Act (PIPA)
Therapeutic relationships consist of:
a) empathy
b) therapist decides what is best for patient
c) being patient centered
d) A and C
d) A and C
Matching
1. Permeable
2. Rigid
3. Semi-permeable
A. Allows no personal information, attitudes, or feelings to be shared.
B. A weak boundary allowing therapist feelings, attitudes, or actions to undermine it.
C. Flexible boundary.
1-B
2-A
3-C
Positive transference is which of the following:
a-frequent compliments
b-prolonged eye contact
c-emotional attachment
d-idealization
e-all of the above
e-all of the above
Your patient is having a stroke. What time of conflict resolution is the best?
A-Competing
B-Collaborating
C-Compromising
D-Avoiding
E-Accommodating
A-Competing
FOMTRAC was started to do what?
A-regulate each RMT school for accreditation
B-Works with the Complimentary Health College of BC
C-Help create a national education standard for RMTs
D-None of the above
C-Help create a national education standard for RMTs
Which of these include the biopsychosocial model of health care?
a) Family and relationships
b) thoughts and beliefs
c) Genetics
d) all of the above
d) all of the above
a) Family and relationships (social)
b) thoughts and beliefs (psychological)
c) Genetics (biological)
Matching
1. Advising
2. Questioning
3. Paraphrasing
4. Supporting
A. Validating, reassuring, and acknowledging the client’s experience is helpful
B. Clarifying or seeking more information is essential in order to fully understand.
C. Offering a solution may be helpful, as long it relates directly to client care.
D. Reflecting back to the client what the therapist hears is a way of ensuring that the therapist understands the situation completely.
1. C
2-B
3-D
4-A
If you feel unsafe in the treatment which step should you take:
a-continue and then don't rebook
b-explain to patient you feel unsafe
c-end treatment
c-end treatment
Your colleague and you start arguing over who mishandled a phone call. You start raising your voice, your colleague starts increasing their voice and there is more aggression. This is which of the following for poor conflict resolution:
A-blaming others
B-refusing responsibility
C-Escalation
D-All of the above
D-All of the above
Matching:
1-PTIRU
2-RMTBC
3-CMTCA
4-Health Professions Act
A-develop accreditation standards for massage therapy education and accredit massage therapy education programs in Canada
B-Offering professional development opportunities
C-has the authority to shut down an entire private school
D-This act governs ALL healthcare professionals in BC.
1-C
2-B
3-A
4-D