Conflict/Workplace Violence/Negotiation
An organization will either flourish or weaken with this internal and/or external discord
What is conflict?
the goal of quality control/quality improvement programs
What is patient safety?
Includes CEO, CFO, CNE
What is top level management?
Career stage that reflects a nurse with 11-29 years of experience who has expert skills, knowledge and education base
What is momentum?
A financial plan that uses numerical data to predict the activities of an organization over a period of time
What is a budget?
When wishing not to make a decision during negotiation, the negotiator will often use this tactic
What is diversion tactic?
The process of measuring products, practices, or services against best-performing organizations
What is benchmarking?
method of nursing where care is assigned by task rather than by patient
What is functional nursing?
An experienced nurse who provides knowledge and emotional support, as well as a clarification of role expectations, on a one-to-one basis to a new employee
What is a preceptor?
What is operating budget?
Incivility and bullying are terms used in the workplace to describe this type of atmosphere
What is workplace violence?
An audit that determines what results, if any, followed from a specific nursing intervention for patients
What is an outcome audit?
Term used when employees are forced to work additional shifts and can be seen as patient abandonment if employee refuses
What is mandatory overtime?
This includes your resume, certifications, degrees, continuing education, career planning goals, and competency checklists
What is a nursing portfolio?
Medicare plan that covers outpatient care such as labs or xray
What is Medicare B?
The three “C’s” Cooperating, compromising, and collaborating are part of this broader behavioral skill
What is negotiation?
The major accrediting body for healthcare organizations who was the first to mandate that all hospitals have a Quality Assurance program
Who is The Joint Commission?
Individual who coordinates care through an episode of illness. Focus is on the individual clients, not population of clients
What is a case manager?
This document should maximize an individual's strengths, reflect excellent grammar, and contain a professional objective/goal
What is a resume?
Time that an organization pays its employees for not working. Ex. PTO, education hours
What is nonproductive time?
The most important information/step needed prior to resolving conflict
What is identifying the problem?
Examples include: labeling medications for procedures, reporting critical lab values in a timely manner, two patient identifiers, surgical timeout prior to incision
What are National Patient Safety Goals?
Staffing model in which the unit manager is responsible for covering all staff absences, flexing staff on/off depending on census and preparing staff schedules.
What is decentralized staffing?
Questions about age, marital status, children, sexual preference, ethnicity, or religion
What are illegal interview questions?
A type of managed care organization where services are only covered if you go to a provider within that plan's network
What is an exclusive provider organization (EPO)?