Hobbies
Signature Cities
Program numbers
Statuses
AIR
100

Definition:

The observation of birds in their natural habitats as a hobby.

What is Birding

100

Has rich musical traditions, delectable food, and the masked masquerade of Mardi Gras.

What is New Orleans

100

Program 2637 

What is Chincoteague Service Learning: Preserving Barrier Island Environments

100

This status is used to finish up tasks related to a call when a participant is no longer on the line. There will always be cases when this is necessary, but we ask that you try to keep this time to a minimum and try to perform all necessary tasks while the participant is still on the line.

What is After Call Work

100

True or False:

If a participant wants to customize their flights on a program that offers ‘free air’ from select cities, they lose the free air offer and have to pay in full for flights.

FALSE:

If a participant enrolls as TCA, a designated allotment will be applied to their airfare.  They will be responsible for the difference in cost. The participant will be given the cost when sent their preliminary itinerary or when they call.

200

Definition:

This game is played with a standard 52-card deck and involves two pairs competing against each other, with partners facing each other. The game consists of three basic stages: bidding, playing the cards, and scoring

What is Bridge

200

This cities Field Museum owns the world’s most complete Tyrannosaurus Rex skeleton. Its name is Sue

What is Chicago.

200

Program 2617 

What is All Hands on Deck: Maintaining the USS Missouri in Pearl Harbor

200

This status is used when you need a quick break to take care of yourself, such as using the bathroom or getting water.

What is Personal

200

True or False:

Participants can have different air designations on one order.

FALSE:

No, if participants need different air designations, we should separate the order and leave detailed notes.

300

Definition:

This game is played on a large open-air course, in which a small hard ball is struck with a club into a series of small holes in the ground, the object being to use the fewest possible strokes to complete the course.

What is Golf

300

The city's name was decided by a coin toss.

What is Portland.

300

Program 6262 

What is Volunteering: Navajo Nation Schools


300

This status indicates that you are dialing out. This can often be used if you lost connection to a participant and are calling them back, or if you are dialing out to participants due to a case or campaign.


What is Outbound Call

300

True or False: 

The cost for a participant's declined TCA flights will be removed from their order within 2 business days after switching to Program Only?

TRUE! 

400

Definition:

The process or art of using paint, in a picture, as a protective coating, or as decoration

What is painting. 

400

The Country Music Hall of Fame is in this city. 

What is Nashville.

400

Program 18484 

What is The Best of the Galápagos and Peru: From Enchanted Islands to Machu Picchu

400

This status is to be used when there is an issue with your computer, systems, power, or internet connection that is impacting your ability to take calls. While in this status, you should be working to resolve said issues as quickly as possible to return to taking calls.

What is System Problem

400

True or False:

TPP provides coverage for Published Fare flights cancelled for uncovered reasons. (CFAR)

 FALSE:

Unlike regular TCA and TCA Buy Now: TPP does not provide coverage for Published Fare flights cancelled for uncovered reasons (no CFAR or CFCs).

500

Definition:

The art or practice of taking and processing photographs.

What is Photography.

500

The first golf course in the United States was established in this city. 

What is Charleston. 

500

Program 22978 

What is World Academy on Queen Anne: Australia, South Africa and Beyond

500

A status to use during the first 5 minutes of your shift and the first five minutes after returning from lunch. This is intended to allow you time to catch up on emails, Spekit, and other communications without affecting your not ready time.

Hint: Use no more than 10 minutes per day so that you remain available to help participants.

What is Admin 

500

True or False: 

When the flight itinerary looks like it has two options for one part of the flight it means you can pick which works best for you!

FALSE: 

It means there's a schedule change!