Culture
Legendary food, legendary service.
What is our mission statement?
Our best seller at Texas Roadhouse. This steak is very hearty and lean cut of meat.
What is a sirloin?
Setting expectations for a shift, suggesting tips and tricks for legendary job performance.
What is ENGAGE?
A team working together to accomplish goals. Engaging with guests about their experience, keeping up with side work and cleanliness, supporting co-workers, etc.
What is crew involvement?
Passion, partnership, integrity, fun, all with purpose.
What are core values?
Our second most tender steak, it is aged longer for extra tenderness and flavor with a touch of marbling.
What is a strip?
Identifying strengths and opportunities, providing daily feedback, ask trainee what they would like to work on.
What is RESPOND?
Host and Server Assistant's side work to ensure cleanliness and stocked supplies for customers.
What is restroom focus?
"Behind", "Corner in/out", "86", "On the fly", etc.
What is restaurant lingo?
The most flavorful steak we offer due to the marbling, this cut is the closest to the ribs.
What is a ribeye?
Ask and encourage questions, explaining "why" when doing something a certain way.
What is ARRIVE?
Something that helps servers manage their time without feeling overwhelmed. Allowing them to greet guests, take orders efficiently, and check in regularly without long wait times.
What is 3 table sections?
4 steps to ensure information in properly retained during training.
What is Tell, Show, Do, Review?
Our most tender steak with a thick cut, basically melts in your mouth! This cut of steak comes from the back strap near the spine.
What is a filet?
Showing appreciation, prepare trainee for validation by reviewing material daily.
What is THANK YOU?
Someone who ensures a better dining experience by providing accurate, helpful and engaging service; making guests more likely to return.
What is a knowledgeable server?
Manager in window, alley rallies, first time guests, leader at the door, training, taste and temp.
What are operational goals?
Comprised of two different steaks, the only steak we don't cut in house.
What is a porterhouse?
Being on time and prepared, displaying a fun and positive attitude.
What is HOWDY?
A leader who adds a personal touch to guests and their dining experience, building loyalty with a customer and ensuring their satisfaction.
What are manager table visits?