Resources
What is the name of the resource that is a single truth on Roads transactions?
frontline HELP
True or False.
We should complete POI every time we access customer information.
True
What should you do every time you step up from you desk?
Lock your screen.
When a customer needs to change their address, how soon should they inform TfNSW?
Within 14 days
You got a call from a customer who needs help to renew rego online. What resource would you use?
Service NSW website or USU
What are the ‘breadcrumbs’ to get to POI information in the frontline HELP?
Customers, addresses and POI
Policies
Individuals
Acceptable POI documents for individuals
What should you press to log out of DRIVES?
Esc + M
True or false
We can update address for the organisations over the phone.
False
What resource will you direct customers to if they need to find the forms?
NSW Government website
True or false
Customers must provide stand alone POI.
False
What key is used to confirm?
Enter
Can interstate address be accepted as a residential address?
No, however there are some exceptions.
Using NSW government website, find information on short-term vehicle registration particularly how to renew for a short term.
Registration renewal notice
CTP
Safety check or vehicle inspection
POI Contact Centre
What primary questions must be answered correctly?
Full name, DOB, Address.
How do you unfreeze your DRIVES screen?
Esc, esc
True or false.
Vehicles normally garaged in NSW must be registered in NSW.
True