Robbery Prevention
What are 3 things NFCU does to deter robberies?
What is TCRs, Video surveillance, and mandatory ID checks.
How should you react to a robbery?
You should stay calm and take the robbery threat seriously. They safety of everyone in the building is our priority.
Who is the Robbery Reporter?
The person who got robbed. (The Victim)
True or False:
Team members must include the tracking device during a robbery even if the robber says not to include it.
True
What is being conducted in the branch opening procedures
Surveying the branch to make sure there are no break ins. Verify all clear signal is up. Relock the doors upon entering. Conduct a walk-through inspection of the branch. Set all clear signal to let the other branch member know everything is secure.
What are some helpful observations in a robbery situation?
Listen closely to the words, accent of robber. Be alert and note what was touched by the robber. Mental image of the robber such as piercings, scars, moles, tattoos, or hair colors. Height and weight such as (thin, medium or heavy).
What is the Post-robbery coordinator role?
They verify all doors are locked. The branch closed sign is up. They contact Security Force. They also establish an interview area for law enforcement.
Fill in the blank:
Robbers will not know the difference between ____ and _____.
The Tracking Device and The Other Cash.
What should you do if there are suspicious activities when opening or closing the branch?
Immediately leave the branch, lock the doors, call local police, call NFCU security, call regional manager
What are the 6 things you need to do in a walk-up robbery?
What is explain your actions before you move. DO not hesitate and do exactly what you are told. Always include the tracking device with the cash. Put aside any note that a robber gives you. Observe the method of escape. Call the police and notify your leadership.
Who does the Team leader call to turn on the ESP Device Tracker.
They call 3SI at 800-433-1173.
ESP is the abbreviation of what three words?
Electronic Satellite Pursuit system
What are the closing branch procedures?
Members are not allowed to enter/ re-enter the branch after closing. Verify all vaults, locked cabinets and cash drawers are secured. Inspect all the work areas, break rooms and spaces to verify no one remains in the branch. Activate the alarm and lock all doors.
What should you do if you are being robbed at a drive thru and you do not see a weapon in view?
You would switch your image off, blocking the robber's view of you. Then call the greeter and direct them to immediately lock the front door and tell your team leader about the robbery attempt.
What is the role of the Witness Collector?
Bonus: What is the number of the form used for this role?
The roles are to complete the witness List and advise all the witnesses not to discuss the robbery while waiting for law enforcement to arrive.
What is NFCU 145.
Quick close your eyes and describe the person to your leftr
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