Arriving to Work
You should you always pay attention to this as you approach the workplace...
What is, your surroundings
This is required before allowing visitors into the secured areas of the Credit Union...
What is, Permission from management.
During and Active Shooter situation, you should respond this way in this order depending on your safety level...
What is,
Run-If there is an accessible escape path, attempt to evacuate the premises
Hide-If evacuation is not possible, find a place to hide where the active shooter is less likely to find you
Fight-As a last resort, and only when your life is in imminent danger
The most important thing to remember during a robbery...
What is, remain calm and do exactly as the robber instructs.
After a robbery, the first four steps the employees in the affected location will work together to simultaneously complete are...
What is,
Remain calm and immediately notify coworker(s) and manager(s).
Carefully approach and lock the entrance door to prevent the robber from reentering.
Post the “Closed” sign and observe the getaway including the vehicle make and model, direction, license plate, and accomplices.
Press the hold-up alarm, even if you did so during the robbery.
Before parking your vehicle, you should...
What is, drive around building to look for individuals who may be loitering or any unusual activity.
The Westland branch designated meeting spot is located...
What is, Party store parking lot directly across the street from the branch.
You must do this if an extortion attempt is made...
What is,
-obtain as much information as possible and take notes
-Dial 911
-Notify Executive Team Member
During a robbery you should attempt, be observant of...
What is, robber’s physical traits (characteristics, marks, clothing, jewelry and verbal cues):
When calling 911 after a robbery, you should always...
What is, Keep the phone line open and do not put the call on hold. Follow instructions provided by law enforcement.
Do not enter the building if...
What is, you feel uncomfortable. Contact your manager or wait for management to arrive onsite who will assess the situation and determine next steps.
Or
The Safe Entry Signal isn't displayed
If Police are on location when you arrive to work, what are your next steps...
Go to the designated meeting place and wait for instructions.
If you receive a bomb threat, you should always...
What is,
-stay calm and don't hang up
-Write down the exact wording of the threat. Ask questions to gain additional information and note the responses:
-While on the phone, send an email to (Executive Team, Human Resources, with BOMB THREAT and your phone extension in the subject line.
The robber has passed you a robbery note, make sure to...
What is, hold it near the edges to avoid smearing fingerprints and put it aside. Don’t give the note back unless the robber instructs you to. Press the hold-up alarm and include the bait money, if you can do so without alerting the robber. Never take these actions if the robber tells you not to.
After you've called 911, you should locate...
What is, the robbery kit
When approaching the employee entrance, you should always...
What is, Use caution.
This should be kept in your possession at all times...
What is, your key/key card.
If an ambush situation arises, the ambushed employee would say...
What is, “Please let me put in my code to turn off the alarm.”
Type the ambush code on the alarm keypad.
o The ambush code is 3700 followed by the OFF key.
A silent alarm notifies the alarm company of the situation. The alarm company will contact local police to notify them of the situation.
Use this to determine the robber's height...
What is, the Door Mullion Height Marker
To protect and retain evidence after a robbery, do this...
What is,
Block off the crime scene area, including anywhere the robber walked or touched.
Place chairs or other obstacles around the areas and wall off with caution tape.
Use newspapers to cover the floor where the robber walked to protect footprints.
Put any note in sealed baggie while using rubber gloves.
This amount of people must be present before walking into the branch...
What is, two people.
The safe entry signal is not visible when you arrive to the branch. What are your next steps...
What is,
Do not enter the building
Stay in your vehicle and be observant. If a coworker tries to enter the building stop them
Call main phone number 734-522-3700 and ext. 2277 or 2276
CALL IS ANSWERED:
ask if it is safe to enter.
Wait until the safe entry signal is visible (at which time you may enter building).
CALL IS NOT ANSWERED Go to designated meeting place and wait for management to arrive
In the event of a hostage situation occurs, uninvolved employees will...
What is,
Dial 911 and notify the supervisor on site and the Security Officer.
Evacuate as directed.
The hold up buttons at the Westland branch is located...
What is, at every teller station excluding drive thru and, in every office, excluding the conference room
During employee witness interview after a robbery, follow these steps...
What is,
Answer inquiries including what was seen & heard.
Do not answer questions related to Credit Union policies and procedures. These inquiries will be directed to the branch manager.
Do not answer questions pertaining to the amount of money taken. This question will be disclosed by the Chief Member Service Experience Officer after completing a full branch audit.