Prevention
The number of team members needed to ensure there are no signs of break in.
What is two?
Keep you composure. Focus on getting the robber out as quickly as possible.
What is staying calm?
Activates the alarm, lets team members know there was a robbery, fills out robbery description form.
Who is the victim teller?
A characteristic of most robbers.
What is inexperienced?
A small discreet action taken to show team members it is safe to enter the branch.
What is the all clear signal?
Never resist or antagonize. Don't be a hero!
What is doing what the robber wants?
Immediately locks all outside entrances, places a temporary closed sign, prevents anyone from entering except the police.
Who is the doorkeeper?
It is not something robbers have a clear idea of.
What is the amount of money employees have in their drawer?
Eye contact, greeting everyone who walks in, using the members name are all examples of using what to prevent a robbery?
What is member service?
Take slow movements. Explain calmly everything you are doing.
What is explaining your actions?
Stays on the phone until the police arrive, gives branch information, reports the robbery
Who is the caller?
What is fearful and armed?
Should be visible a free from items that could block vision both inside and out. These also should be kept open.
What are doors, windows, and blinds?
Will be your decision. Might be best after the robber leaves. Safety should be main concern.
What is activating the alarm and camera?
Keeps all the witnesses calm, ensures no one needs medical attention, hands out robbery description forms, gathers personal information.
Who is the Witness collector?
Shows a weapon and demands money or passes a note and does not show a weapon.
What is a lone robber?
Kept in your cash drawer. Includes recorded serial numbers and a GPS device.
What is bait money?
Being alert and noticing critical details such as shoes or distinguishing characteristics.
What is being a good witness?
secures and keeps everyone away from the crime area.
Who is the evidence protector?
Two or more robbers carry weapons and invade a financial institution. They announce the robbery to everyone and tend to be aggressive hostile, and show weapons.
What is the take over robbery?