ESP
True or False:
Team members must include the tracking device during a robbery even if the robber says not to include it.
True
Fill in the blank:
Put aside any ____ the robber gives you.
Note
Who Am I:
I establish the crime scene with the robbery reporter and isolate areas the robber may have touched.
Crime Scene Preserver
Who is the NFCU's BSA Compliance Officer and what is his/her official NFCU title?
Alex Daman, Chief Security Officer
How often is robbery training conducted?
Once a Month
True or False:
If you do not have 20s in your drawer, it is ok to place 50s on top of the ESP device.
False
Fill in the blank:
The drive-thru has an ______ ______ ______ (IRT) and a physical barrier that can protect you. Make sure the canister is not accessible to members unless someone asks to make a transaction.
Interactive Remote Teller
Who Am I:
I verify doors are locked, post branch closed signs, shut down the drive-thru lanes, contact security force Pensacola at 1-850-912-0090 to speak with someone directly, and establish interview areas for law enforcement.
Post- Robbery Coordinator
What does SDN stand for (other than San Diego North)?
Specially Designated Nationals
True or False:
An NCUA sign must be posted at every workstation used to conduct business with a member.
TRUE
Fill in the blank:
Robbers will not know the difference between ____ and _____.
The Tracking Device and The Other Cash.
What are two features of the robber you should estimate to the police during the report?
Height- Use refernece points like the height of the counterr or hright strips on the doorr.
Weight- Think thin, medium, or heavy
Who Am I:
I let the robber(s) leave the branch, Observe the escape, call local police or base security, secure workstations, notify the team leader, and assist the crime scene preserver.
Robbery Reporter ( usually the victim)
If a member makes several transactions with cash that totals over 10,000.01. The MSR must file a ____?
(CTR) Currency Transaction Report.
What is the NFCU 2079E Instruction and where is it located?
Physical Security Standard Form
Locate on Enet
Where is the ESP beacon located?
on the coin cart.
Fill in the blank:
We should listen closely to the ______, _______, and ______ of the robber.
Words, Phrases, and accent
Who Am I:
I complete the witness list, Distribute one robbery description and identification questionnaire for each robber to all members and team mates, and advise all witnesses not to discuss the robbery while waiting for law enforcement to arrive.
Witness collector
Where can you find the Suspected Employee Fraudulent Activity form and when should you use it?
On ENET home page under Report a concern.
What is the NFCU instruction number for Employee Fraud Alert Policy?
NFCU Instruction 0189D
ESP is the abbreviation of what three words?
Electronic Satellite Pursuit system
Name at least 4 items on a robber we should take mental images of during an active robbery.
Piercings, Scars, Moles, Tattoos, Hair Color/Style, Etc.
Who Am I:
I pass out robbery assignment cards, remind team members not to touch equipment or discuss the event, contact 3SI to notify the ESP tracker device was given out and retrieve the ESP beacon to provide to law enforcement, Complete the BOD reporting RACI form and hand out the robbery description and NFCU 145 to all team members, Notify the regional manager and contact the employee assistance program, and contact branch support for assistance in preparing close of business settlements and documenting the loss.
Team Leader
What does OFAC stand for?
Office of Foreign Assets Control
Name at least 5 acceptable forms of Customer Identification Program (CIP).
State Driver's License / W-2
Government/State ID / Voter Registration
Passport / Vehicle Registration
Permanent Resident Card / Utility Bill
Military ID