Prevention Steps
What should you do when someone enters the branch?
Greet every person immediately as they enter the branch.
What is top priority during a robbery?
Safety of team members and credit union members.
What should you verbally explain to the robber during TCR use?
Your movements and actions as you type.
What should you do with the GPS device during a robbery?
Remove it and give it to the robber combined with cash.
What should you do immediately after the robber leaves?
Lock exterior doors and call 911.
Why is it important to keep doors, windows, and cameras clear?
To ensure visibility and proper surveillance.
Should you resist or hesitate when following the robber’s commands?
No, follow commands without hesitation or resistance.
Do you need to be logged into a specific account to use TCR robbery procedure?
No, just logged into Symitar.
What does the GPS device do automatically?
Activates, notifies police, and begins tracking the robber.
Who should you NOT speak to after a robbery?
The media—direct inquiries to Public Relations.
What should you do if you notice suspicious activity?
Report it immediately to your manager, notify security, and call police if needed.
What should you do with a demand note?
Handle it carefully, set it aside, and return it only if asked.
Why should you avoid discussing robbery details among team members?
To prevent misinformation and protect the investigation.
Where should the GPS device be stored?
In an unlocked drawer with bait money.
What should you do to protect the crime scene?
Do not disturb evidence and secure areas if possible.
What should you never discuss in front of non-employees?
Cash deliveries, ATM processing, or security procedures.
What should you observe during the robbery?
Robber’s physical features, clothing, weapon, voice, and actions
How many times can you repeat the TCR procedure?
As many times as the robber demands, but only after each transaction completes.
Why record the serial numbers of bait money?
For tracking and evidence purposes.
What should you request from members who want to leave before police arrive?
Their contact information for police.
Why should teller drawers remain unlocked if they contain GPS and bait money?
To allow quick access during a robbery.
If the robber wants you to go outside the branch with them what do you do?
Calmly explain that you cannot leave the branch. and under no circumstances do NOT comply
What is the code to dispense cash and start a silent alarm?
Ctrl + Alt + R then Enter, Enter.
What should you do if the GPS device is missing from its base plate?
Report immediately to security and manager.
What should all team members complete after a robbery?
Witness forms.