New Patients
Therapy
Front Desk Procedures
Insurance
Miscellaneous
100

What website do the patients go to to fill out the paperwork?

100

Why is therapy so important?

We have to re-train the muscles around the spine, so that they can hold the adjustments in the right positions.

100

What is something that we say to every single person that comes in the door?

HELLO! :)

100

What are our two main goals we have during a COC?

Making sure the patient understands their insurance benefits, and getting them AMS'd.


100

What is the name of the presentation we have all of our new patients see?

How to Stay Young the First 100 Years.


200

What do we always copy from the patient when they first come into our office?

Insurance cards and photo ID.

200

What is electrical stim used for?

 E-stims sends mild electrical pulses through the skin to help stimulate injured muscles or manipulate nerves to reduce pain.

200

How soon do we call patients that have missed their appointments?

Within 5-10 minutes.

200

A patient comes up to check out. They had an adjustment (98940) and therapy (97110). Check them out based on the alerts.


Collect BCBS allowed amounts for active SM OV PT XR -- TOS laser and wellness.

98940 -$35.52

97110 - $40.12


Total -- $75.64

200

What is the "popping sound" you hear while getting adjusted?

It is believed that cracking or popping in the back arises when the gas that is trapped within the synovial fluid in the joint is released

300

Explain the prices for a new patient appointment.

Consultation is Free.

Exam is $20.00, X-rays are $20.00 per view, and a radiologist fee between $15.00-$29.00

300

How many exercises are in Series 1 of Cervical and Lumbar rehab?

10

~Bonus~ Name them!

300

Why is it so important that we reschedule appointments for patients that are on treatment plans?

Because sticking as close to the doctor recommendations is what is going to get them better quicker.

300

Patient comes up to check out. They had their adj (98941) and cervical 2 rehab. Charge them based on the alerts


50% coins SM ONLY - TOS all other services

$72.50


$27.50 - adjustment

$45.00 - rehab

300

How many cervical vertebrae does a sloth have?

Unlike most mammals, sloths have 10 cervical vertebrae!

400

How much would a new patient appointment be for someone with Medicare who was scheduled from our Friends and Family week? They received the exam and 2 sets of x-rays. Why did we collect the way we did?

$82.00

Why?

Because we cannot gift to medicare patients.

400

How does decompression work?

Decompression works by pulling on the spine, and allowing the fluid to go back in between the vertebrae.

400

A patient calls - they have not been here for 6 months. What are the procedures for their appointment? And why?

They are scheduled for 15 minutes. We load in oswestries. We have to allow the doctor extra time to see them in case an exam needs to be done, we do the exams to make sure it is safe for the patient to be adjusted. We take copies of their INS cards and photo id. We collect IN FULL until insurance can be verified.

400

Patient comes up to check out. They had their adj (98941), and lumbar 1 rehab. Charge them based on the alerts.

$20.00 copay for active SM, collect in full for all other services.

$20.00 for the adj.

$50.00 for the therapy.

Total - $70.00



400

What does EAGLE score stand for?

Energy, awesomeness, goal clarity, love, and enthusiasm.

500

BONUS

Recite the Right Place Promise.

500

How does laser work?

Laser works by speeding up cellular reproduction to increase the healing process. It also helps with inflammation.

500

What is ONE word that we use to describe a patients spine during the pain relief stage?

Fragile!

500

Patient comes up to check out. They had their adj (98940), and an exam. Charge them based on the alerts.

GEHA will pay $20.00 per day - pt responsible for remaining balance.

98940 - $50.00

Exam - $50.00

BUT INSURANCE PAYS $20.00

Total - $80.00

500

What are the 3 numbers that represent why we do what we do?


80 - 80% of the population under care

85 - 85% less pharmaceutical medications

174 - how many people die everyday from opioid overdose.