Interface Agreements
What is dual dispatch?
When we dispatch a tech and engage the NOC for ISP support at the same time
What is the name for the automation that handles repetitive tasks?
What are 'Bots
What is the job type that prevents new outage orders from being created when an alarm triggers
Planned Outage
Which job type would you create to dispatch a tech to check on a pocket outage after a major storm?
What is a Storm Assessment
The quickest way to determine if we have potential fiber events
What is the storm dashboard export / 100% offline
What type of ticket condition do we create for non-impacting tickets that we assign directly to ISP?
HazCon
How do you set up a chalk page to email notifications anytime the content is modified?
Watch a Page
The time interval that we should call for an update once a tech arrives on site
What is 1 hour
What is the job type that gets created when a customer has escalated service issues to the company?
What is an ECAF
How do you make others aware that you are working a specific outage?
Claim the alarm
Change the owner name to yourself
What type of ticket is used for planned change work typically done in the maintenance window?
CRQ
What is the collective name of Lighthouse jobs and associated processes?
WMS
Work Management Standards
Where do you look to see how many types a node has triggered an outage?
What is Historical Orders (after you click on the node)
What job type is associated to a Fast Pass?
What is a Y6
Where you find jobs that are out of SLA
What is the Aging Orders tab
The INC relationship we use when RSC assigns a ticket for an outage that we are already working
What is Duplicate of
Name a job that the auto router (ARE) will not route
What is:
GA
Y1
Y5
RE
ZR
ZU
ZV
Where would you look to see if there have been prior IRIS tickets for a node
NOC Portal
What job type is used to dispatch a tech to refill a generator
What is Plant Other
Where in Lighthouse do you look to see if a weather pattern is moving across our region?
Storm Dashboard
One of the requirements for us to dispatch fiber for an Enterprise customer
What is a FT site visit to rule out power & equipment
What is an INC ticket assigned to the ROC
What is an email notifying us that a ticket has been assigned
Who can request jobs in Lighthouse (what titles)
OSP Sup or higher
What is the source of truth for determining if a node truly has call deflection in place
IRIS Dashboard
What job type does the ROC create when there are multiple Y6s in a single node
Y5 Impairment Critical
Where do you look to see if all techs on shift have jobs assigned to them
Team Routing Dashboard