Interface Agreements
When we create a ticket for the NOC and dispatch a fiber crew simultaneously.
What is Dual Dispatch
Daily tasks / roles are found here.
What the assignments page on Chalk?
The job type that prevents new outage orders from being created when an alarm triggers
What is a Planned Outage
How we notify a tech that we have assigned Y6 during his/her shift
What is make a phone call
The quickest way to determine if we have potential fiber events
What is the storm dashboard export / 100% offline
The type or condition of the ticket we create when referring a non-impacting ticket to ISP
What is HazCon
The setting you turn on when you want to receive email notifications anytime a page is modified
What is Watching a page
Every 30 minutes
How often should 100% offline nodes be checked?
The number of Y6s for a single customer in a 30 day period that requires a Tier 1 email
The job type we create when a tech needs to investigate an OLT that had a cold restart
The INC relationship we use when an overrun ISP ticket caused alarms for the ROC
What is Caused By
Recent updates are posted here
What is the Hot Topics page on Chalk ?
The way we indicate a new outage is in an area with weather
What is the Nat Disaster flag
The average time it takes for a tech to complete a Y6
What is 2 hours
ZL jobs
What is the job type to dispatch a tech on for ETS customers ?
The INC relationship we use when RSC assigns a ticket for an outage that we are already working
What is Duplicate of
Dates showing who is off work
What is the team calendar?
Where you would look to see if there have been prior IRIS tickets for a node
What is the NOC Portal
2 hour SLA job
What is a Fast Pass / or Cash Pass ?
Shows weather radar indications for region
What is the storm dashboard?
One of the requirements for us to dispatch fiber for an Enterprise customer
What is an INC ticket assigned to the ROC
What is an email notifying us that a ticket has been assigned
How to tell who has viewed a chalk page recently
What is the Analytics button at the top of each page
The source of truth for determining if a node truly has call deflection in place
What is the IRIS Dashboard
The job type that we create when there are multiple Y6s for hard down or seriously degraded issues in a single node
What is Create a Y5 Unplanned Outage with CD
Page/Tab that shows a techs route / schedule
What is the Team Routing Dashboard