Billing
This document helps you determine if an FDP is required and what the maximum amount of installments are for our different payment arrangement options. What is it?
Payment Arrangements document
T/F A single line customer is calling to change a SIM card and cannot receive the OTP, we must advise them to visit a retail store to protect social engineering.
TRUE
This type of account is the opposite of Pre-Paid
Postpaid
This is the time when the customer's plan stops and gets ready for a new month.
Close Date
Once a DATA PASS is purchased, is this going to be a reoccurring or 1X charge?
1X charge
1Day Pass $5 = 512MB
10Day Pass $35 = 5GB
30Day Pass $50 = 15GB
What is this called when a customer is billed for mid cycle charges.
Proration
Something that is big and can be erased.
The dry erase board.
This is offered and helps keeps the customer from having to call us back
Self Help
What is the path to suspend a line for lost/stolen in Atlas?
Account>Manage Profile
Terry lives in Buffalo, NY and traveling to Niagara Falls Canada. He has the Go 5G Plus and has 2 business calls to make back in New York, what will it cost him per min and why?
$0.00
This will be charged when making a one-time bill payment or setting up a PA over the phone with a rep.
Support Fee
This is when T-Mobile gives out free and cool stuff.
T-Mobile Tuesday
This is the system used to read all about policies and information needed everyday!
C2
Where in Atlas do you click 1st to get a verification token?
Toolbox
Sarah is on a cruise ship and has traveled to Aruba. Is this Stateside International or Simple Global
Simple Global (international ROAMING)
We send we send at $50, $100, $200 and $500 of un-billed charges.
Bill shock SMS messages
After restoring a customer's service what best practice should we get in the habit of advising.
Power cycle device and it could take 1-2 hours for service to be up and running.
What does this acronym stand for? JUMP
JUST UPGRADE MY PHONE
This system is used to add a line?
DASH
I'm home in New York. If I add Stateside International, I will get all my phone calls to Ghana for ____ per minute?
$0.30
Charges $20 but capped at three lines
Restoral Fees
I'm normally under you. Take away my first letter and I'm normally above you. Take away my first 2 letters and you normally can't see me. What am I?
Chair
You need this system or your TEA won't brew.
Cisco Jabber
How do I share info with a customer by using a C2 doc? (if applicable)
At the top, click the envelope
Javier is currently sitting in his living room just outside of Miami, FL and is trying to call his daughter in Aruba, what feature should we discuss with him? And Why?
Stateside International