Mattress
How many Beauty Black Rest Mattress are currently on the floor?
17 Mattress
How many types of Pillows do we carry in the mattress gallery?
1. Storm 2. Night Ice 3. Balance 4. Purple 5 Tempur
How many finance options are available to customer here at Ashley Furniture?
1. Wells Fargo 2. Concora 3. Syn Bank 4 American First
What is the minimum CXM percentage standard per RC?
35%
True or False you are 2 times more likely to make a sale if you go on the shopping journey?
False 4 time more likely to make a sale going on the journey.
How Many Tempur-Pedic Mattress are on the floor currently?
12 Tempur-Pedic Mattress are currently on floor.
What percentage does the Pillow count for Sleep System?
30%
True or False you can finance up to 60 mos. zero interest an I Series Serta King or Queen Mattress
False - only premium bedding during allowed promo periods
What percentage does CXM attribute for potential income?
29% of Sales
What phase would you ask "what do you like about this product"?
Comparison Phase: "Asking for Clarity"
What types of Beauty Black Rest do we have on the floor?
Beauty Black Rest & World Class Black
For every 1/2 your head moves forward, how many pressure does it apply to your spinal alignment?
20lbs
True or False You can Finance 30% of an American First order and pay the rest with cash?
False 50% of order must be financed
CXM Opportunities ensure you get 50% of sale even if customer buys same item on quote?
Yes!
What Phase would provide peace of mind fall under?
The Solve Phase
How Many Clearance Mattress are currently on the floor?
3 Tempur-Pedic Mattress are currently on clearance
How many step are involved in the Pillow fitting Process?
Step 1 Pick your sleep positon 2. do they sleep hot 3. pain points
Syn Bank finance offers 24 mos. zero percent interest with no min down purchase?
False min purchase is $999 with 30% down payment.
CXM Opportunities and Activities are the same? True or False
False
In what phase 30 Day Low Price Promise be discussed?
Confidence Phase
True or False You can use any Mattress Protector for a Purple Mattress?
False
The Harmony Pillow Low Profile is primary for what kind of Sleeper? Back, Side or Stomach Sleeper.
Stomach and Back Sleepers 5.5"
Pre-Qualification is a soft hit on the customer credit?
No it is a hard hit!
CXM True or False You can track customers appointments, activities, opportunities & build a guest profile.
True
What phase does the curiosity questions fall under in the sales process?
Connect Phase