Show:
Front Desk RP's
Fitness RP's
New Join Procedures
First Visit Procedures
Cleaning
100

Basic and Elite - deducted a class

Premier- $14 fee

What is '8 hour cancellation policy'?

100
Jimmy arrives at the 7 minute mark of class and is turned away

What is the 5 minute late arrival policy? 

100

A member who purchases a membership must be retailed out at the studio (while they are still in studio) through.... 

What is Orangebook?

100

Class is at 5:45pm, but prospect is asked to arrive at 5:15pm

What is '30 minute early arrival'?

100

Disinfect: 

- Lockers

- Door handles/ knobs/ railings

- Spot check studio glass

- Bathroom/ shower check

What is after each class? 
200

Member gets injured, so needs to place a hold on the membership for 30- 60 days 

What is the freeze policy?

200

Suzie is on the tread snapchatting pics of class and Coach Sean tells her she is not permitted to have her phone in class. 

What is the no phone policy?

200

New join gets emailed MA through rackspace

What is 'welcome email'? 

200

Confirmation email sent through Orangebook and forms were sent through SignNow

What is the intro confirmation process? 

200

Clean and disinfect: 

- desk countertop

- phones, keyboards, mouse

- vacuum and mop floors in lobby and studio (studio exempt on Tues/Fri)

What is each day? 

300

Member will incur one final bill date and will have access to the studio to utilize that payment

What is the 30 day cancellation policy

300

Miguel shows up for class in flip flops and Coach Teri asks him if he has closed toed shoes with him

What is our dress code policy?

300
New join member must get placed on 2 excel documents

What is 'New Join Tracker' and 'First Visit tracker'?

300

Name tent is completed at the front desk with paperwork (if needed), HRM set up (if paperwork is completed), and name is placed on locker laminate

What is prepping for the intro or cross regional?

300

Large gap of time between classes, optimal for cleaning the studio and lobby. 

What is admin time? 

400
A member or prospect who has NEVER been to our studio must complete this paperwork. 

What is Client Intake and Rules and Policies

400

Jackie comes in for class and is currently injured and cannot go on the tread and wants to use the strider instead. She gets placed on station #10. 

What is the station assignment sheet? 

400

Samantha joined with a 6 month Premier and purchased a burn HRM. She is 6 months post partum and wants to lose 20lbs by the end of the year. She loved class with Coach Rayelynn especially the tread portion because she didn't realize she still could run for 23 minutes without a break. 

What is 'new join contact log' ?

400

Guest type: 

Guest name: 

Current fitness routine: 

# of workouts per week: 

Availability: 

3 goals and why: 

Obstacles: 

Health notes: 

Additional notes for coach: 

What is the first visit card? 
400
Washing HRM straps with dawn at the end of the night, wiping HRM monitors with coach wipe, placing them back in the container. 
What is HRM cleaning? 
500

Anyone who wants to book a class at our studio must have this on file

Credit card! 

500

There are 26 people signed up for class, but 1 person shows up and gets pushed into class by the 5 minute mark because there is a vacancy in the class. 

What is the waitlist/ standby procedure? 

500
Membership+burn+prebooked for 4 or more classes+VIP referral

What is a fully connected lead? 

500

Intro does not show for class that they are booked for or tries to reschedule/ cancel within 8 hours of the class? 

What is $30 drop in

500
Pulling the treads out, rolling rowers up, cleaning glass, cleaning equipment, mopping floor. 


Hint: occurs once every 1-2 months. 

What is a studio deep clean