Rockville Jeopardy #2

Orangebook

100

When should we be contacting a RHL? 

Within 5 minutes of receiving the lead

200

What's the difference between a RHL and an unassigned lead? 

Unassigned is a fresh lead that has just come in either overnight or while on shift 

RHL is lead that has come in within 7-14 days OR is opted in for all types of communication

300

How often should we contact a new RHL?

3x within the first 24 hours

400

WEL

Winback Eligible Lead

500

Does a WEL lead have a FU date on OB? 

No, it would manually need to be set

Policies

100

Waitlist policy

When you put yourself on the waitlist, you are expecting to get into class

200

Once a member has used their comp in body scan, how much is it after? 

$15 for Premier

$25 for any other member or package holder

300

Can member's switch classes without penalty? 

No, it would be considered a LC

400

When do we use an Incident Report? 

Bonus: Where do we store them?

Whenever we provide an ice pack, bandaid, or glucose for something that happened while in class

Bonus: Orange binder

500

If a member owes $ on their account, can they take class? 

Until their account is brought to good standing, the member is not eligible to take class. 

Terms

100

HELM

Hopsitality

Entertainment 

Learning 

Making Connections

200

Name the core 4 on the 1st Visit Card

- Current routine

- Goals

- Obstacles in the past

- How long have you been thinking about the goals?

300

What is DRI TRI? 

2,000m row 

300 BW reps

5k on the tread

400

What does an AO member receive? 

- $15 retail bucks 

- Sticker 

500

What is an AO member? 

- buys same day 

- purchases a HRM

- provides a referral 

- prebooked for 2+ classes

Types of Guests

100

Someone who has not been to our studio, but is a member at a different studio

Cross regional

200

Someone who has never taken a class and lives/ works within 5 miles of our studio

Intro

300

Green Star- Online membership

Purchased membership online, but has not taken class before 

400

Winback

Has taken class in the past, but it has been 2+ years since the member has participated in classes 

500

A member who joins online at a different studio, but has never taken class 

Green star- Online XR new join

BONUS

100

Three R's

- Respond

- Recap

- Recommend

200

What items qualify for commission? 

- Burns

- Upgrade to Premier

- Memberships

300

Teri, Coach Raye recommended you come in 4-3x a week, did you want to go with our MTM Premier or lock in for 6M's with a $10 discount?

Choice architecture

400

- Appearance

- Attitude

- Approach

3 A's

500

When do packs expire? 

Within a year of purchase