Who Ya Gonna Call
You smell marijuana in a client's room. Which On-Call department do you contact first?
PROPS ON CALL
If there are no pre-printed, blank intake or discharge forms, where can they be found?
The GREEN REFERENCE binder
What is the first thing we confirm when a family member or friend calls the house phone for a client?
If an ROI is on file
When is the best time to document group notes?
Right after the group
How many hours in advance should you give your supervisor, when you need to call out for a shift?
At least 2 hours.
It is 10PM and a client would like to change their afternoon allergy dosage- Who do you call?
TRICK QUESTION - you don't call anyone. This is not considered an emergency and an email to the appropriate members of leadership would suffice.
Where would I find the appropriate procedure to handle an AMA?
The GREEN REFERENCE binder
What 4 items must always be present in the bathrooms?
Toilet paper, paper towels, hand soap, non-alcoholic hand sanitizer
Do we use client and staff names when documenting observations on the EOSR?
No- We never want to use names. We can use the staff title, and the client room to specify.
Where is the MHC Employee Handbook located?
On Gusto
If a client wants to switch bedrooms makes this request calmly on a Saturday afternoon, do you reach out to on-call?
No- this is not considered an emergency and the client can be redirected to wait for Program Manager to be on-site on Monday.
A client admits into treatment with a certain amount of cash. What documnent do we create for this and where is this kept?
Cash Spending Log
What is the proper way to document fridge and freezer temps? How often do we check fridge and freezer temps?
Time, staff initials, temperature # on thermostat. They are checked once daily.
What are the 3 things that warrant being place on the "Hot Spot" in the EOSR?
Client interventions, out of ordinary behaviors, medical concerns
How many hours of paid sick time do you get per calendar year?
40 hours
If a client states they are experiencing SI with a plan and intent. Who do you call?
Clinical On-Call
Who can you email to ask about benefits, sick hours, unpaid time off?
our new email HR@MHCSANDIEGO.COM
Which personal items of the clients are allowed to be kept in the shower?
None-Clients must store all shower items in their caddies.
On the Med Log, for a PRN, what needs to be documented in the comment section on KIPU?
"PRN taken for ___ rated _/10"
Are crocs an acceptable form of shoewear?
No.
A client approaches you and discloses they self-harmed by cutting. Who do you contact?
Clinical on-Call and Medical On-Call
If you are experiencing burn-out, compassion fatigue, etc. Who can you contact for support?
Program Manager (Joanna) and/or Healthcare Manager (Trisha)
What are 5 items that should be in all client welcome baskets?
Acceptable answers: Client handbook, hair brush, chapstick, toothbrush, gratitude journal, composition notebook, toothpaste, shampoo, conditioner, body wash
Name 1 of the 4 documents that need to be signed within 4 hours of admission?
Consent for Treatment, Admissions Agreement, DHCS 5103 (Healthcare Questionnaire & Initial Screening Questions), LIC 613: Personal Rights
What are the 2 things that must be completed prior to starting your employement at MHC?
Livescan background check and pre-employment physical.