IGNITE TV
What is the maximum amount of boxes you can have on a account?
10
What does S.T.B. stand for?
Set top box?
What is the lowest internet package offered at Rogers?
Internet 10
Name one add that can purchased with RHP
Various answers
What is a V.B.C?
Value based conversation
How much is the install fee for ignite?
$149.99
What are the cable packages offered at Rogers?
Starter
Select
Popular
Premier
True or False You can self install your internet service
True
What is tv call display?
See who's calling right on your TV screen. Subscription to Digital TV required. Regular Call Display required
What is the buyers remorse period for NHL GCL?
5 days
How many items can be downloaded to your device and how long with the content stay there for?
up to 10 items depending on your storage
30days
How much does each set top box cost?
$8
What is the overage on ignite 300
Theres no overage rate
How much does each feature cost to add to your home phone plan?
$6
What are the components you must hit in the end go-to-statement?
Document
recap
confirm resolution
Brand Rogers
Thank cx
What are the 5 game changer features offered with the ignite service?
cloud pvr, wall to wall wifi, all is one search, voice remote, download and go
What is a flex channel and how many come with the popular package
A flex channel allow customers to swap out certain channels every 30 days
46 flex channels
If you cancel your internet, what will you lose?
Email address
What are the stand alone home phone packages?
Essentials
Favourite
Deluxe
What are the 7 seven features that come with your ignite home phone?
1.Home & Away™ Voicemail
2. Home & Away Online-Manager
3. Call Display
4. Call Waiting
5. 3-Way Calling
6. Call Transfer
7. Call Return – Busy/Last
What are the steps for the Ignite tv end to end customer journey?
Learn, buy, get, use, pay, service, technical
Name 4 different boxes offered at Rogers?
Hd box, Hd pvr, 4k box, 4k pvr, stb, digital adapter
What is the download and upload speed for ignite 150U?
Download speed of up to 150Mbps, and upload speed of up to 15Mbps
What is an EMTA?
The home phone modem
Name 4 things things tech will do during an ignite appointment
various