ROLE CLARITY AND RESPONSIBILITIES

QUESTION 1

500

Ensure compliance with OHAH guidelines while supporting volume targets and service delivery needs.

Answer: MANAGER/REGIONAL MANGER

QUESTION 2

400

Follow up with concerns from OH@H, retirement home managers/DOC and responds to PS-related client complaints and escalations.

Answer: CARE TEAM SUPERVISIOR

QUESTION 3

300

To conduct in-home client visits to assess, develop, and monitor Client Care Plans.

Answer: CARE TEAM CLINICAL LEAD

QUESTION 4

200

This is an important role that provides support, guidance, and leadership to other PSWs in their respective teams.

Answer: PERSONAL SUPPORT WORKER COACH

QUESTION 5

100

Respond to callers and email scheduling inquiries/requests for Clients/Caregivers/PSWs/HCCS and documents accordingly.

Answer: PS Care Team Scheduling Coordinator (CTSC)