Communication 101
What are the four key types of communication used in nursing practice?
Verbal, non-verbal, written, and electronic
How does effective communication reduce patient harm?
It prevents misunderstandings, ensures accurate information sharing, and supports timely interventions.
What is one key strategy for effective patient handoff?
Standardized Tools; SBAR, iPass/Safety, etc
What is paraphrasing and how does it show active listening?
Restating the patient's message in your own words to show understanding
Why is using AIDET important in building rapport in patient care?
It fosters trust and makes patients more open to communication
Give an example of non-verbal communication that can influence patient perception.
Facial expressions, eye contact, posture, gestures
What role does communication play in patient satisfaction?
It makes patients feel heard, respected, and informed, improving trust and cooperation.
How would you explain a education to a patient using patient-centered language?
Use simple, clear terms and avoid medical jargon
Give an example of an open-ended question a nurse might ask.
Correct; Good Job!
Name the two communication steps to establish trust quickly with a new patient.
Acknowledge and Introduce
True or False: Written communication is not as important as verbal communication in healthcare.
False
Give an example of how poor communication can lead to a negative health outcome.
Correct! Great Job
During a nursing assessment, what kind of questions should you ask?
Open-ended questions
What does summarizing do at the end of a patient conversation?
It reinforces understanding and shows the patient you were listening
What part of AIDET ensures patients understand their care and next steps?
Explanation – It reduces confusion and increases compliance with care plans.
Why is electronic communication (e.g., EMRs) essential in patient care?
It ensures continuity of care, quick access to information, and reduces errors.
How does communication contribute to interdisciplinary teamwork in healthcare?
It improves collaboration, reduces duplication of work, and enhances patient-centered care.
When educating a patient about a new medication, what should you confirm?
That the patient understands how and why to take it, side effects, and what to do if they miss a dose
What are non-verbal signs that indicate active listening?
Nodding, eye contact, leaning in slightly, no distractions
You’re running behind schedule for a dressing change. How would you use "Duration" to communicate this effectively to a patient?
“I wanted to let you know I’m running about 30 minutes behind. I’ll be back at that time to start your dressing change. Thank you for your patience.”
Fill in the blank: Effective communication is essential to reduce ________ and improve ________ in nursing care.
Errors; Outcomes
What national organization lists communication failures as a top cause of sentinel events?
The Joint Commission
Why is tone of voice important in patient interactions?
It can convey empathy, urgency, or reassurance and affect how the message is received.
True or False: Interrupting a patient can be part of active listening if you're trying to clarify a point.
False
How do you ensure you are able to explain procedures, treatments, or medications?
Continuing education, watch a preceptor or mentor, ask the other department, ask for feedback from a colleague.