Scheduling
What type of scheduling is used when patients are given appointment times based on their condition/illness ex. scheduling all sick people at one time as to not infect healthy people
Cluster Scheduling
When should you verify patient insurance information
When they check in for EVERY visit
How should the MA handle cancellations in the schedule
Attempt to fill in the gaps, by having people come early or schedule people waiting for an appointment
After a medical record is considered CLOSED, how long should the office keep the record history
10 YEARS
How should an MA communicate with an angry patient
With empathy and understanding
A unique number assigned by the ordering facility that allows the facility to track or
What is the purchase order.
This patient would NOT be considered to have an emergent condition: Mrs. Morris with chest congestion and coughing, or Mr. Allen with a large cut on his hand that has stopped bleeding.
Who is Mr. Allen?
If your on a phone call with a patient and another patient arrives at the window. What's a kind gesture to acknowledge them.
True or False, most patient portals are websites or cell phone apps
TRUE
What information is included in a phone message for an appointment reminder
Only the patient's name, appointment time, and provider name
Which appointment may take longer, a new patient or a follow up?
What would you tell a patient who called the office with an emergency situation (ex. trouble breathing, chest pain, signs of a stroke)
Hang up and call 911 immediately
When a patient first enters a healthcare facility, they need clear direction, to be welcomed by staff, and
What is guidance on where they should go.
Why is it important to be familiar with paper charting even if your facility is primarily electronic.
What is a disadvantage of paper charts
In some situations, paper records may still be used
They require a lot of storage space
True or False: HIPAA guidelines are always followed when leaving appointment reminder messages
TRUE
What is the computer software called to allow MA's to schedule appointments and block off time as necessary
Practice Management System
How often should inventory be checked on a crash cart?
What is monthly
What patient information cannot appear on a sign in sheet or would be a HIPAA violation
What is Insurance info, reason for visit, DOB, Phone # and address
How should new stock/inventory be put away?
What is new stock should be put in the back, so old stock can be used first before it expires.
What information is important to gather when scheduling an appointment
Name, DOB, Phone #, Reason for Visit, Insurance Information
What are billing statements that list the amount owed for goods or services purchased?
What is an Invoice.
In inventory management, this is the specific supply level that signals it is time to place a new order before the item runs out.
What's the reorder point
What for is a healthcare facility required to give to patients.
What is Notice of Privacy Practices(NPP) form.
Where should owner’s or operation manual and warranty information for each item be kept>
What is in place that's easily accessible for all employees.
What should you tell a patient who arrives more than 15 minutes late for their appointment
You will check if they can fit the patient into the schedule but may have to reschedule as they missed their appointment time