Facilities
My students reported a facilities concern, as a student staff, I report this issue via an email to facilities. True or false
False!!
All staff should have access to work orders. Emails to facilities should be used to email images/ videos of the concern.
I have to write my HawkTalks, Incident Reports, and Work Orders in third person. True or False
False!
Formal documentations (i.e. Incident Reports) must ALWAYS be in third person, the others do not!
You spoke with a student who was on a balcony after removing their limiter.
Do you need to contact the coordinator on-call?
What documentation should be completed?
Coordinator On-Call does not need to receive a call for this, unless the students are not listening to your request in them getting off the balcony.
Work Order & Incident Report
How many student staff are there in the Department of Residence, to the nearest 10th?
160
Once I submit a work order on Simplicity, I never need to check the report again? True or False
False! If facilities has a question or step for you to take, they will respond to your report. Be sure to check regularly or it will seem like nothing is being resolved!
A fire alarm went off in your building! Wee woo, wee woo. The Coordinator On-Call was in attendance, do we document this?
Yes!
A student reports that they lost their key. Should the Coordinator On-Call be notified?
Nope!
Direct the student to complete the lost/broken key form as soon as possible and submit an Incident Report.
What are the five sports this term for League Play?
Volleyball, Soccer, Basketball, Ultimate Frisbee, Dodgeball
A students bedroom is without power, I need to call Coordinator On-Call for this so facilties can resolve it? True or False
False! Odds are if one students room is without power, but everything else on the floor is okay, there is a blown fuse. So, ask students to unplug things and check the breaker box.
You are unsure if a situation is considered GBSV, do you submit the Incident Report with detail and wait for further follow up?
No! Call, call, call! If you are unsure of the nature of support (GBSV, targeted vandalism/ hate speech, etc), call!
Odds are, if you are unsure, the Coordinator will want to connect with the student in person based on the nature of the situation.
A parent call's the Duty Phone requesting you to check in on someone, what are your next steps?
Outline FIPPA, you cannot confirm/ deny someone lives in residence- even if they give you all the information!
Outline the phone is for students living in that residence building only.
Give them SCS's number.
Your Duty partner says they are going to leave the building to get food. What would you tell them?
The Coordinator On-Call responded to the facilities concern and the issue was resolve. Is a work order required still?
Yes! Work Orders, whether the issue is resolved or not, is how our unit tracks follow up and fees.
You had your Ethics Manual while On-Call during Halloween, and you forgot it in the lobby. When you go to check, the manual is no longer there. Should this be called into the Coordinator On-Call
Yes! This needs to be reported right away as the manual is only student staff facing as it contains confidential information.
A student requests to talk to the Coordinator On-Call at 8:00 PM but you have class. Is it okay to pass along the On-Call number?
Never ever should the Coordinator On-Call number be given out to students!
How many cats do the Residence Life Area Coordinators have combined?
6!
(Someone get Noah a cat stuffy for company!)