Correct terminology
What are you supposed to say instead of a unit?
Apartment home
What color ink should you never use?
Red
How should you answer the phone?
With a unique greeting
What do you need to get from every prospect who wants to see an apartment?
What are you supposed to say instead of a tour or appointment?
A visit
How many edits can you make to a lease before it becomes invalid?
3
What information should you always get from a future resident over the phone?
1. Name
2. Contact info (phone and email)
3. Move in date
4. Floor plan interest
5. How many occupants and pets
We don’t call it a tour we call it a ….
Visit
What are the official names for the types of apartment buildings?
Garden style, high-rise, and mid-rise
What is the term for a segment within the lease?
Addendum
What should you always ask a prospect to do before ending a phone call?
To come in for a visit of the community
3
It’s not a master bedroom, it’s a ….
Primary
How many blank spaces should be on the lease?
Zero
What facial expression should you try to have when on a phone call?
Smile
How many times should you follow up after a tour?
3-6