Membership
How much is the CJS YES Plus Membership? Monthly & Annual
$20.99 or $251.88
My water heater is not working at all and I need it fixed ASAP. I have never used CJS, referred by my neighbor and I would like to sign up for the front of the line pass. I am the only homeowner and I will be present. No home warranty and will pay with card. My equipment is 15+ years old.
4.44
Yessstification value building for a new client (including options)
We will send one of our Clean, Screened, Trained, Trusted technicians to your home in a fully stocked truck. They will verify that everything is working efficiently and safely for you. If they have any concerns or recommendations they will present you with premium, midrange, and economy solutions so you can choose what is best for you and your family. We have a few ways to do this…
OPTION 1: Would get you a reduced service fee, 10% reductions on repairs and filters, priority scheduling in case of emergency service, 5% reduction if you needed to upgrade your comfort system, and 2 yessstifications a year. This would be with our CJS Yes Plus Membership. The investment for this would be $20.99 monthly. What would be due today is $119.99. This would cover your first month as well as your first visit. Your next yessstification will be covered under the membership.
OPTION 2: You can also get our standard visit and the investment would be $150 per unit.
“What would you prefer?”
What are our core values?
Inspirational, image drive, skillful, accountable, and results oriented.
What is Uncle Joe's famous saying?
"what should we do?"
What two common systems do we not extend memberships to?
Geo Thermal Systems & Boilers
My humidifier is not working and I might want to replace it. I am 10+ year CJS club member. I want service ASAP and only my husband will be available during the appointment. No home warranty and I will pay with card. My humidifier is about 13 years old.
4.29
Service value building for a new client (including options)
We will send one of our Clean, Screened, Trained, Trusted technicians to your home in a fully stocked truck. They will go over the system and find the problem and show you some premium, midrange and economy solutions so you can choose the one that’s right for you. We have a few ways to do this…
OPTION 1: Would get you a reduced service fee fo $89, 10% reductions on repairs and filters, priority scheduling in case of emergency service, 5% reduction if you needed to upgrade your comfort system, and 2 yessstifications a year. This would be with our CJS Yes Plus Membership. The investment for this would be $20.99 monthly, so what would be due today is $109.99
OPTION 2: You can also get our standard service the investment would be $119.
“What would you prefer?”
What are our four locations in order of acquisition acquired?
Dayton, Columbus, Kokomo, and Troy
Customer Service Define and which quality is the most important.
Quality
Price
Service
Timeframe (most important)
Which one of our four locations allows Geo memberships?
Kokomo
I’ve been a club member with CJS for 2 years. My furnace is kicking on but not producing warm air and I need service ASAP. I am the only home owner and I will be home. No home warranty and want to get approved for financing since my furnace is 20 years old and might need replaced.
4.71
Yessstimate value building for a new client (including options)
We will schedule one of our project managers out to your home to complete an in home engineering analysis along with a comfort survey, so that they are able to determine the proper equipment for you and your home. They will present you with premium, midrange, and economy solutions so you can choose what’s best for you, your home, and your family.
We also ask that everyone involved in selecting the options are present for the 90 min. In case there are any questions or concerns. Will anyone else be involved in selecting the options for your home comfort system?
This evaluation is COMPLIMENTARY.
What is our mission statement?
Keep the Midwest Safe, Comfy, Healthy, and Happy by providing a CJS Means YES Experience!
Customer Service is to _________ the customer’s needs.
anticipate
What are the benefits of the CJS Yes Plus membership?
Reduced service fee
2 maintenance visits
10% reduction on repairs and filters
Priority ER service
5% reduction on a new system
My furnace is only using emergency heat and I want it fixed ASAP. I got CJS’s number online and will pay the $119 service fee with a card. I am the only homeowner and I will be present. No home warranty. System is 7 years old.
3.67
Bad Service Script
Well if you’re asking me to ___________________ that would be bad service. What I can do is get you scheduled with one of our clean, screened, trained, and trusted technicians to come out to your home to focus on the quality, reliability, safety and health of you, your family and your system by completing a full evaluation of your system. After this evaluation they will provide you with premium, midrange and economy solutions.
What does CJS stand for?
Codey James Services
Excuses
Blaming
Complaining
“I Can't”
Sarcasm
What are the titles of the preview memberships that were discontinued in 2020 as well as the monthly and annual prices?
CJS Plus Membership: $192 and $16
CJS Basic Membership: $99 and $8.25
My furnace is working, but there’s a strange burning smell. I am 1 year CJS member and will pay with card. I would like someone out ASAP and I will be home. My system is 11 years old and I will not be using my home warranty.
4.14 (any strange smells should be taken very seriously)
Client Concern Script
What are the original names of our three acquired locations?
Swiss Air, Rex Byers, and Edington
List the steps for a magic moment and give an example of one.
1. Create the moment 2. Be Certain & Validate Them 3. Give an Authentic Reason 4. Share How You Feel 5. Share Your Gratitude