Scheduling
How do you know which Saturday to schedule a "Saturday Only" customer on?
Preferred Tech in Subscription
How many ghosts show up in a Christmas Carol?
4
How many times are you required to call out on your collections list by the end of the month?
3 times ( once a week )
What is the laziest animal in the world?
The Koala
Who is the Texas Regional Manager?
Steve Hutchins
What is the max number of stops you can schedule on a technician? (# and duration of stop)
13, 40 minute stops
Which one of Santa's reindeer has the same name as another holiday mascot?
Cupid
Who do you notify if a customer calls in upset about a technicians service?
The technicians Service Manager
What is older, Betty White or Sliced Bread?
Sliced Bread
Who do you call if someone is reaching out to complain about a termite salesman?
Braxton Patton
Advanced Views
In the classic Christmas movie, How The Grinch Stole Christmas, the Grinch was described with three words. What are they?
Stink. Stank. Stunk.
What do you do with an alert if a customer is responding to the termite text. BUT the response is them mentioning they would like a reservice?
Respond to customer and get them scheduled for a reservice. Do not leave in yellow for termite to complete.
What is the only known fish that can blink with 2 eyes
Shark
A customer has an EOM on the schedule but they are also wanting a reservice for mosquitoes that same day. What do you do?
Do not schedule a new appointment. Instead just add to the eom notes.
What does it mean when a technicians route says "Floater" at the top?
This technician is not allowed to be scheduled on by the CSR team. The route is used for tech out.
In the movie Elf, what was the first rule of "The Code of Elves?"
Treat Everyday Like Christmas
How long should you wait before transferring calls to customer loyalty?
At least 45 seconds
What is a cow bison hybrid called?
A Beefalo
How many termite installation certified technicians do we have across all branches? (This includes SM and BM)
DFW - 21
MSLA -4
OKC/Tulsa - 8
Austin - 3
Tyler - 5
SAT - 1
Total = 42
Name all 6 of our Branch Managers and which Branch they are in charge of in 1 minute.
Cody Owens - Dallas
Saeid Alvarez - FW
Minor Harwell - MSLA
Brett Crabtree - OKC
Chris Judge - Tyler
Steve Hutchins - Austin and Texas Regional Manager
Bryan Durgin - San Antonio
What popular Christmas song was actually written for Thanksgiving?
Jingle Bells
What date (month and day) did Aubrey start working for Romex?
May 24, 2021
The first 7 digits of Pi
3.141592
If a technician calls into the customer service line what do you do?