What the Hail
Say Cheese
Can I Vent?
Tools of the Trade
Ghostbusters
100
What pattern do hail impacts create on a roof?
Random - Scattered
100
How many photos should you take of a typical roofing job?
60-80 or any number over 80 is acceptable
100
According to American Institute of Architects, what percentage of homes are inadequately ventilated?
90%
100
This type of ladder is compact, portable and can fit in almost any vehicle?
Telescopic Ladder
100
Your homeowner just had his roof finished by our crew. What should you do as soon as possible following the completion of work?
Customer Satisfaction Follow-Up - walk the property
200
What does a hail damaged spot feel like when you press on it?
A bruised fruit, spongy, will accept soft.
200
Where should you start when photographing a new property?
Centered facing the front of the home- far enough back to get the entire home in one image - ideally with the house number visible.
200
This type of vent runs along the roof peak for continuous airflow.
Ridge Vent
200
What are the specialized roofing shoes that have special grip pads designed to stick to asphalt shingle roofs?
Cougar Paws
200
What is the quickest way to lose a customer to a competitor?
Lack of/Slow Communication
300
Is this hail damage? If not, what is it?
That is blistering - you can see the absence of any granules at all and the steep edges as tell-tale signs of blistering.
300
What path around the property should you take when taking your photos?
Clockwise around the property, starting from the front left of the home.
300
What vents are located under the eaves and bring fresh air into the attic?
Soffit Vents
300
This simple tool is a must have for property inspections - it can really illuminate the problem!
A flashlight
300
After the claim is filed - what do you need from your the homeowner within the following 48 hours?
The Adjusters Contact information and the date and time for the adjusters appointment.
400
What sort of collateral damages support a hail damage claim?
Damaged soft metals (gutters, vents, etc..) - AC Fins - Window Screens all acceptable
400
Other than evidence of damage, what else do you need to photograph on the roof?
EVERTYTHING! Make sure you have photos of every square inch of roofing surface for the office.
400
What vent uses wind power and spin to move air out of the attic?
Turbine or Whirly-Bird
400
We use 2 apps to track real time hail data in our territory. Name one of them
Hail Recon or Hail Trace
400
True of False:
If a prospect asks you something you are unsure about -you should make your best educated guess and ask me about it later.
FALSE - Call me for answers! It wont take long before you wont have to.
500
What part of the shingle must sustain damage to compromise it's ability to keep water out of the house?
The fiberglass matting. Common incorrect answer is the Asphalt - which will sustain damage but the fiberglass BENEATH that is what determines if it is water tight.
500
What is a test square? What are it's dimensions?
Test square is used by roofers and adjusters to determine if a roof qualifies for replacement. It is 10ft x 10ft square.
500
Power attic fans come in 2 varieties - home powered and solar powered - which option is preferred and why?
Solar Powered - a home powered attic fan requires a licensed electrician on site to install the wiring - solar is as reliable and avoids this extra step.
500
What CRM platform do we use to organize our jobs and keep the office in Minneapolis informed?
Acculynx
500
The homeowner tells you that they have no money for repairs, and they cannot even afford their deductible. What is the appropriate way to overcome this objection?
Acknowledge the objection - "I understand - many of my customers are in the same situation - and one of the reasons I love working for Ashco is they allow me assist you in finding ways to offset your deductible and eliminate your out of pocket costs. Many Ashco customers get new roofs and siding and pay nothing out of pocket.