Appointments
The amount of time it should take to get a history on a patient
What is 5-10 mins
The two services most frequently offered to U/C
GHP and Radiographs
Say you are doing tech appointment for PABW for a spay on a puppy that is 6 months old, what do you need to notate in the tech appointment note
If there are decidious teeth present -it needs to be notated and a message needs to be sent to the DVM
The appropriate time to move the patient to bereavement
Once the QOL exam has been done
The correct amount of level 3 dentals that can be scheduled for a week day
What is 2
What would you preload for a healthy 2 year old golden retriever here for an annual exam?
What is a canine annual group code and remove the items that do not apply
How much is the U/C fee?
what is $78.56
What is the current promotion we are offering for dental awareness month
$60.00 off of the dental, but no double discounts
The paperwork that needs to be signed before placing the catheter
What is the euthanasia authorization form
The person or persons that are able to schedule a CUS or AUS
Who is Melissa, Kristy and Meghan
There is a tech appointment attached to your DVM appointment but it is scheduled off to the side, who is responsible for doing the tech appointment
Who is the roomer, if the tech appointment is scheduled in a tech appointment spot it gets passed off to the tech appointment person
What 5 things should be in an U/C appt block
reason for visit, STAT if assessment is needed on arrival, time of call, ETA and your initials
When scheduling a dental what needs to be done before the day of surgery?
Patient needs to be up to date on core vaccines, 4dx and PABW, these should be scheduled at the time that you are scheduling the dental
What 2 things need to be in the PVL before charging out the QOL
What is the amount of euthasol and an RTGE
The person or persons that schedule specialty surgeries
Who is Alyssa and April
An 8 week old boston terrier is here for establish care and they have already decided they would like to do PPK without lepto, what do you need to make sure you have done before they leave
signed PPK, book the follow up PPK visits with the same DVM and make sure they go home with puppy kibble and fecalizer
What 5 things do you do when a STAT assessment gets paged
Drop what you are doing if you are not hands on with a patient, get a CPR status and catheter approval communicated over the walkie, brief history, go over the emergency form and get it signed.
You need to schedule a dental for your patient but you are not sure the grade and your doctor is in a room who are our dental technicians that you can have take a look at the patient?
Who is Ryllie, Nicole, Ryan, Becca and John
When do you charge out the patient
Before the patient is brought back to the room with catheter
The time frame that it is okay to start scheduling in the primary surgeons surgery slots
What is 24 hours from the day of surgery
An itchy pitbul is checked in, what diagnostics or services would you discuss with the owner to get preapprovals
Cytology, possible clip and clean and cytopoint
What is the Urgent Care Priority list order of DVMS
What is A2, SX2, A1, SX1, A3, SX3 and A4
How often is it recommended that a patient gets a dental?
annually
The proper protocol for putting a body on hold
What is the body can only be on hold for 1 week and we must get payment for group cremation. They can pay the difference if they decide to do private cremation.
When a new client is being scheduled to come in what three things do you need before ending the call
What are phone number, ask for emailed records or a facility to call for records and reason for visit