Pick Up Procedures
Christain Movers
Name one thing we should put in pick up notes when a customer says, "Christain Movers is picking up"
Cash Envelopes
How long should cash envelopes be retained?
Process and procedures
what is the process and procedure of the 800 IRS tax form?
Process and procedure
1
What should we do when we have an upset customer?
Pickup requirements
How long do customers have to pick up merchandise?
Cash Verify
What amount of cash requires a manager to verify?
True/False
The total is $20,000 for the 8300 form to be used
Procedures
What should be scanned in along with the bunkbed checklist?
2
What should we do when a customer ask for a manager?
48hr rule exception
when is it okay to go over the 48hr rule?
Over shorts
What qualifies as an over short? What is the process for over short?
Procedures
Process
Where do we scan the bunkbed checklist to?
3
When do we call customer service?
True/Fale
We should be putting pick up dates in customers orders
Another Store
When accepting cash from another store, in cash rec is it a positive or negative?
True/False
Policy
What paperwork is required for the bunkbed checklist?
4
How long should we have customers on hold?
True/False
When taking deposits, the expected percentage is at least 20%
Process and procedures
What is the process and procedure for accepting cash for another store?
Procedures
What action should be taken if the customer refuses to give their social security number?
Requirements
What are the consequences of not turning in the bunkbed checklist?
5
what do we do if sales are unavailable, and the customer is on the phone needing assistance?