Office Expectations/Administration
How frequently are you supposed to be checking mail/email?
At least once every 24 hours.
Please see the Rosen RA Expectations (Summer 2023) for more information.
When does duty begin for every shift?
4:45pm.
You are required to take the phone and be in the office during duty days (excluding weekend shifts unless told otherwise by prostaff.)
Please see Rosen RA Expectations (Summer 2023) for more information.
We can not promise anyone __________ due to being a mandated reporter.
Confidentiality.
What document can assist you in making a decision on call?
Incident Response Chart
There is a physical copy in the RA Duty Backpack. Also, a electronic version on Teams.
Housing Student Staff > Rosen > Summer 2023 > Incident Response Chart.
What is the symbol of Rosen?
A PINEAPPLE
Who's responsibility is it to maintain the cleanliness and organization of the shared office spaces?
Everyone.
If you use supplies, put it back where it belongs. If you have trash, dispose of it properly.
What are 2 things that you should always be wearing while on call?
Nametag, UCF Housing Polo or UCF Shirt, Close toed shoes.
What does the acronym P.O.O.P. stand for? Explain what this means.
Pull Off Old Posters
all posters/door decs/etc. that are outdated or belong to residents that no longer live with us in that particular space need to come down as soon as possible.
It is not acceptable to have outdated information, and prevents residents from learning about new opportunities.
A resident comes into the office asking for a lockout because they left their UCFID inside their room.
What should you do in this situation? (List each step in this process.)
Look up the residents information > Log the lockout into StarRez > Give the resident a lockout.
When are quiet hours?
10:00PM - 8:00AM.
As a reminder, you are expected to address any issues that are going on within the community during your shift, including noise complaints.
Where can you see your tracked Knight's Away?
The Rosen RA Resources folder in the Summer 2023 teams.
You are expected to fill out the Knight's away tracker ASAP after getting your requests approved. This is what helps Kim and Amarilis keep track of who is and is not in community.
True or False: Window can be open for whatever and whenever.
FALSE
All windows must remain closed and locked with the exception of an emergency or to ventilate smoke.
When you send a follow up email to Kim and Amarilis about your program proposal submission what document should be attached?
An attachment of your programs flyer!
You are on duty and walking to the laundry room to take out some clothes you have in the dryer. Upon leaving your room you can hear a bunch of noise coming from one particular room on your floor. It just hit 10:00pm and it is officially quiet hours.
What should you do in this situation? (List each step in this process.)
Call your duty partner to meet you at the scene > Discuss a game plan > Knock on the door and address the residents about the noise level > Document any noise level or concerns during your experience.
This is based on a simple noise complaint incident. If you see any other issues involving alcohol, guest violations, controlled substances, etc. You should be contacting the Black Zone Coordinator. Contact UCFPD if necessary or instructed.
If a resident is asking for information about the Shuttle what resources can you provide to them?
Parking Services Website (for the most up to date schedule) or DoubleMap App.
True or False: Deadlines are Non-negotiable.
True
Who is your point of contact while on duty to call for support after 5pm, or when prostaff cannot be reached during the day?
Black Zone Coordinator on Call
As a reminder: You should be contacting Black Zone Coordinator for any issues that you come across in the community that you need assistance with.
You should be reaching out to Kim and Amarilis after you have reached out to emergency services and BZCOC if there is an immediate emergency that affects the community at large (Building fire, major floods, etc).
What methods are the best methods to use in order to contact your Coordinators regarding important information (time off requests, knights away, 1:1 reschedule, etc.) related to the job?
This helps us create a paper trail and revisit if any questions, concerns, or confusions pop up.
While you and your duty partner are in the office on duty, you receive a frantic call from a resident about how their toilet is flooding their bathroom.
What should you do in this situation? (List each step in this process?)
Get eyes on the space > Call emergency Work Control > Contact Black Zone Coordinator > Check to make sure the water is not leaking to adjacent apartments or apartment below > Document all information of the incident and follow up with the Black Zone Coordinator.
If a resident has an undocumented pet in their space what price will housing charge the student?
100 Bonus Points if you can tell us what page of the CLG this information is on.
$250
Where can you find a list of these links on teams?
Housing Incident Reporting Form, StarRez, Bulletin Board Follow Up Form, Roommate Agreement PDF Form, Summer Intentional Conversation.
Teams > Housing Student Staff > General > Useful Links
What item should you always have with you other than the duty phone?
The RA Duty Backpack!!
What are the common phone numbers and emails for Rosen that can be shared outside of our staff?
List at least 6.
Coordinator Office Number, Admin Assistant Office Number, Coordinator UCF Email, Graduate Coordinator UCF Email, Admin Assistant Email, Rosen Front Desk/Community Office Number.
You are a new RA on your first ever duty shift. You are working with a RA who has been here for a year and right when you are preparing to go on rounds, the returning RA says, “We don’t have to do rounds. Nothing crazy happens in this community anyway.”
What should you do in this situation? (List each step in this process?)
Hold your duty partner accountable and discuss RA protocol which is how RA's are required to do rounds > Do your required rounds for the night > Follow Up with Black Zone Coordinator > Send a follow up email to your supervisor and graduate coordinator about this incident.
What page of the community living guide can students find all the phone numbers of all the community offices and UCF services?
Page 34 of the Community Living Guide or Last Page of CLG.