ROUND 1

AUTO PAY

100

When does auto pay with a bank acct draft?

On the due date

200

A BP will be automatically de-enrolled from auto pay after ____ failed drafting attempts in a rolling 12 month period or by request.

2

300

when does auto pay with a card draft?

5 days after the billing date

400

How many days are the T&C good for?

7

500

What is the $2 charge I see on my acct ? I just set up auto pay with my card yesterday.

• A pending transaction charge of $2.00 may appear that is reversed within two billing days to verify the card.

Correspondence

100

for a bill older than 24 months , what bpem can we send if a customer requests a copy of it

zc11

200

which letter can still be sent on an inactive acct from ad hoc correspondence

letter of credit

300

How can we resend a termination notice

by contacting cas 

400

Which email address do our letters come from

[e-mail]

500

if consumption history is requested for multiple properites where can they fax that to

972 855 3354

Payments

100

Gas is off for dunning

After how many defaulted IPs are they are not eligible for another IP

• 2

200

Which states do we currently charge a late fee?

TN , KS and KY (commercial accts in KY), VA

300

if a commercial acct wants to wire a payment where do they send their info to?

[e-mail]

400

What is our mailing address for payments?

Atmos Energy Corporation

PO Box 740353
Cincinnati, OH 45274-0353

500

We processed a payment in error. What bpem is sent to reverse/cancel it?

send zc40

Misc

100

What must be accepted in order for Auto pay with a card to take effect

T&C

200

how do we validate a residential customer

SQ&A

name & address

or if they vfy 2 pieces of info such as bi add, ph# last billed amt or last pd amt

300

A commercial customer wants to pay with a card, what is the fee that we charge?

Hint : the percentage

A fee of 2.85% of the payment amount will be charged for each payment.

400

Gas is still on

What are the rules after the bp has defaulted on 2 IPs and wants another one

Must enroll in auto pay

Offer text notification

Must pay 1/2 of the balance

500

What are the rules for reconnecting after dunning and customer cannot pay total to restore and is eligible for an IP

more than 500 at least half

less than 500 at least 250

less than 250 all 

random

100

How do we process a bank draft payment that is not already stored on the acct

do it via cloaking

200

which bpem do I send to research a missing pymt

zc57

300

Customer states they filed Bankruptcy what do I need to do? There is no alert on the acct

Send zc09 bpem

400

BP has a credit on their account and wants a refund, which bpem do I send? 

zc59

500

Commercial customer requests an IP or requests more time to pay their bill what do we do? Gas is still on 

send zc53   

non residential installment plan

Do not process a payment