ROUND 1

AUTO PAY

100

When does auto pay with a bank acct draft?

On the due date

200

A BP will be automatically de-enrolled from auto pay after ____ failed drafting attempts in a rolling 12 month period or by request.

2

300

when does auto pay with a card draft?

5 days after the billing date

400

How many days are the T&C good for?

7

500

What is the $2 charge I see on my acct ? I just set up auto pay with my card yesterday.

• A pending transaction charge of $2.00 may appear that is reversed within two billing days to verify the card.

Correspondence

100

for a bill older than 24 months , what bpem can we send if a customer requests a copy of it

zc11

200

what letter can still be sent on an inactive acct from ad hoc correspondence

letter of credit

300

How can we resend a termination notice

by contacting cas 

400

what email address does our letters come from

[e-mail]

500

if consumption history is requested for multiple properites where can they fax that to

972 855 3354

Payments

100

What do we do if customer wants to pay with a U card

• Atmos Energy does not accept
• Advise the caller that they can go to Wal-Mart to pay their bill using their U-Card
• If the caller has any questions regarding their U-Card, direct them to the issuer of the card

200

Which states do we currently charge a late fee?

TN , KS and KY (commercial accts in KY)

300

if a commercial acct wants to wire a payment where do they send their info to?

[e-mail]

400

What is our mailing address for payments?

Atmos Energy Corporation

PO Box 740353
Cincinnati, OH 45274-0353

500

We processed a payment in error. What bpem is sent to reverse/cancel it?

send zc40

Misc

100

What must be accepted in order for Auto pay with a card to take effect

T&C

200

how do we validate a residential customer

SQ&A

name & address

or if they vfy 2 pieces of info such as bi add, ph# last billed amt or last pd amt

300

Which payment methods are accepted for a commercial customer (hint: there are 5)

Wire, ACH/EFT, CK, Money order, Cash at payment center

400

How many states do we service

8

500

What does TMD stand for?

Technical Master Data

random

100

BP requests to pay with a bank acct that is not on file

How do we process that payment?

do it via cloaking

200

which bpem do I send to research a missing pymt

zc57

300

Customer states they filed Bankruptcy what do I need to do? There is no alert on the acct

Send zc09 bpem

400

BP has a credit on their account and wants a refund, which bpem do I send? 

zc59

500

Commercial customer requests an IP or requests more time to pay their bill what do we do?

send zc53   

non residential installment plan