A
Client: “ I had an accident.”
Nurse: “Tell me about your accident”
This is an example of which therapeutic communication technique?
a. Making Observations
b. Offering self
c. General Lead
d. Reflection
C. General Leads
When the client says, "I met Joe at the dance last week," what is the best way for the nurse to ask the client to describe her relationship with Joe?
a. "Joe who?"
b. "Tell me about Joe."
c. "Tell me about you and Joe."
d. "Joe, you mean that blond guy with the dark blue eyes?"
c. "Tell me about you and Joe."
Is the process that people use to exchange information.
Communication
This is the study of distance zones between people during communication. People feel more comfortable with smaller distances when communicating with someone they know rather than with strangers.
Proxemics
A patient says, “I’m really scared about my surgery tomorrow. I keep thinking something will go wrong.”
Nurse’s Response: “Oh, everyone gets nervous before surgery. You’ll be fine.”Which non-therapeutic communication technique is the nurse demonstrating in this situation?
a. Giving literal responses
b. Advising
c.belittling feelings epressed
d. Defending
C. Belittling feelings expressed
Client: "I was so upset about my sister ignoring my pain when I broke my leg."
Nurse: "When are you going to your next diabetes education program?"
This is a nontherapeutic response because the nurse has
a. used testing to evaluate the client's insight.
b. changed the topic.
c. exhibited an egocentric focus.
d. advised the client what to do.
B. Changed the topic
The advantages of assertive communication are
a. all persons' rights are respected.
b. it gains approval from others.
c. it protects the speaker from being exploited.
d. the speaker can say no to another person's request.
e. the speaker can safely express thoughts and feelings.
f. the speaker will get his or her needs met.
a. all persons' rights are respected.
c. it protects the speaker from being exploited.
d. the speaker can say no to another person's request.
e. the speaker can safely express thoughts and feelings.
Is the behavior that accompanies verbal content such as body language, eye contact, facial expressions, tone of voice,speed and hesitations in speech, grunts, and groans, and distance from the listeners.
Nonverbal communication
It is also known as the “mirror of the soul” because they often reflect our emotions.
Eye contact
A patient says, “I’d like to talk about my concerns with my treatment plan.”
Nurse’s Response: “Let’s not talk about that right now. We need to focus on your medication schedule instead.” Which non-therapeutic communication technique is shown in this exchange?
a. Dissaproving
b. Rejecting
c. Reassuring
d. Rejecting
d. Rejecting
"Earlier today you said you were concerned that your son was still upset with you. When I stopped by your room about an hour ago, you and your son seemed relaxed and smiling as you spoke to each other.How did things go between the two of you?" This is an example of which therapeutic communication technique?
a. Consensual validation
b. Encouraging comparison
C. Accepting
d. General lead
A. Consensual Validation
Which of the following are examples of a therapeutic communication response?
a. "Don't worry; everybody has a bad day occasionally."
b. "I don't think your mother will appreciate that behavior."
c. "Let's talk about something else."
d. "Tell me more about your discharge plans."
e. "That sounds like a great idea."
f. "What might you do the next time you're feeling angry?"
d. "Tell me more about your discharge plans."
f. "What might you do the next time you're feeling angry?"
It is an interpersonal interaction between the nurse and the client which focuses on the clients specific needs to promote and effective exchange of information.
Therapeutic communication
What are the 5 different types of touch?
Functional, Social, Friendship, Love, Sexual
A patient says, “I don’t want to take my medicine today.”
Nurse’s Response: “Why don’t you want to take it?”Which non-therapeutic technique is the nurse using?
A. Asking why questions
B. testing
C. Agreeing
A. Asking why questions
"How does Jerry make you upset?" is a nontherapeutic communication technique because it
a. gives a literal response.
b. indicates an external source of the emotion.
c. interprets what the client is saying.
d. is just another stereotyped comment.
B. Indicates an external source of the emotio
Which of the following is a concrete message?
a. "Help me put this pile of books on Marsha's desk."
b. "Get this out of here."
C. "When is she coming home?"
d. "They said it is too early to get in."
a. "Help me put this pile of books on Marsha's desk."
Consists of the words a person uses to speak to one or more listeners.
Verbal Communication
What are the 3 types of facial expressions?
Expressive face, Impassive face, Confusing face
A depressed patient says, “I feel like my heart is breaking into a million pieces.”
Nurse’s Response: “Your heart is a muscle. It can’t actually break into pieces.”Which non-therapeutic communication technique does this illustrate?
A. Rejecting
B. Probing
C. Giving literal responses
C. Giving literal responses
"Why do you always complain about the night nurse? She is a nice woman and a fine nurse and has five kids to support. You're wrong when you say she is noisy and uncaring."
This example reflects which nontherapeutic technique?
a. Requesting an explanation
b. Defending
c. Disagreeing
d. Advising
B. Defending
A patient quietly tells the nurse, “I’m not sleeping well.”
Nurse’s Response: “Why not? Is it because you’re worried about something? What exactly are you worried about? Did something happen at home?” Identify the non-therapeutic communication technique used here.
a. Probing
b. belittling feelings expressed
c. Rejecting
A. Probing
This distance is ideal for nurse and client interview
3-6ft
What are the 4 different type of distance zones?
Intimate, Personal, Social and Public
A patient says, “I think the other patients are laughing at me when I’m not looking,”Nurse’s Response: “That’s ridiculous. How could they be laughing at you if you’re not even there?” Which non-therapeutic communication technique is shown here?
A. Challenging
B. Introducing an Unrelated Topic
C. Testing
A. Challenging