Troubleshooting Tools
What tool is considered the comprehensive troubleshooting tool in Hyperspace?
Session Information Report
User reports when they place an order, it's not flowing to a workqueue for authorization
Access
Users says they aren't getting the specific specialty content they need - what record controls specialty content?
LPR - Profile
Security
Core - Shane
Spec - Diana, Suzette, and Samone
How do you indicate an order should take place during the visit it's placed?
Order Status: Normal
How could you easily identify differences between two records?
Record Comparison
User reports they're not seeing the NDC available for the medication they're looking to administer.
Willow IP
What record allows a user to be schedulable?
SER - Provider
e-Prescribing
Jordan
Name 2 tools used to document procedures.
ProcDoc and iProc
What is the keyboard short cut to find Navigator Templates and Section Desriptors?
Ctrl + Alt + Shift + F12, then F10
A provider isn't able to start their visit because the telehealth visit won't open
MyChart
What record defines the structure and organization of navigators?
LVN - Navigator
CAMs
Andrew S.
A patient is requesting a work excuse note. How would an end user do this?
This Visit > Communications
What activity can you use to determine why a menu item is visible, hidden, disabled, or replaced by another item?
Menu Summary activity
A nurse isn't seeing the history details submitted by the patient on their pre-visit questionnaire in the rooming tab. Who should investigate this?
Ambulatory
What is the INI that stores information about unique In Basket messages?
EOW - In Basket Message
Questionnaires
Fiona L. & Sadiha A.
Where can nurses see, at a glance, they have an outstanding collection task?
Multiprovider Schedule
Visit Orders Report
What does Crtl + click do in Hyperspace?
Tells you information about the field, like the item number of the INI populates it.
You get a ticket about Physical Therapists security who should you hand the ticket off to?
Continuing Care - Rehab
What record is equivalent to a column on the MPS?
PAF - Report Column Records
Modalities
John S. & Mandy- Bones/AMB
Emily M. - ASOB
Mirsad - GE Viewpoint
A patient has called the clinic with a clinical question. What is the best way to document this?
Telphone Encounter