Other
What is the first question to ask after ID&V when dealing with a renewal call
Have you received your renewal documents?
How many levels of breakdown cover is offered by our provider
4 Levels of breakdown cover
If a customer gets a non public question incorrect during ID&V, what would you need to do?
Ask an additional non public question
How many days before the policy end date is a renewal generated
30 Days
Name a scenario in which would need to offer PNCD
At renewal stage if customer has more than 4 years
When would excess need to be confirmed on a standard renewal call
When the excess has changed
What is the name of the provider used for Breakdown cover
Greenflag
How far in advance can a policy be cancelled
30 Days
How many days before the policy end date would a customer receive their renewal documents
21 Days
Name a scenario when telematics should be offered
When the banner appears
If a customer opts in for Breakdown cover on a renewal, which statements must be read out regardless of whether the customer wants to hear the fee's now
Rescue cooling off period
What are the two levels of breakdown cover that starts from home
Roadside & Home, Full UK
Which amendment would require GHC+ to be offered
COV
If a customer decides to lapse the renewal quote, name the two prompts to be used. Customer is on manual renewal
Price is valid until renewal date
Name a scenario in which you would need to offer GHC+
When completing a COV
When dealing with an authorised contact, name the two screens you would use to establish whether they are an authorised contact
Account Notes and Driver screens
True or false. The statement "If no cover elsewhere" must be read when the customer would like to opt in for breakdown cover
True
What are the prompts to use when a customer queries DOC
PH must be aged 25 years and older
Cover is TPO
Must have the owners permission
Must not be owned or leased by the customer
When editing a renewal quote, which button should be selected to ensure the correct details are issued.
Renew this version
How much can a customer pay to be eligible for DOC
You cant pay for it. It is based on whether you meet the requirements
Name the checklist to complete when a customer has not received their documents
Make/Model, Convictions & Claims, Drivers, Excess's, Cover and Add ons
Which level of breakdown cover must be added on a permanent basis, but can only be used for 90 days
Long Term EU breakdown cover
If a customer wants to keep their current vehicle insured and change over to the new vehicle, what would you need to suggest
COV and TAV
Name the prompts to use when a customer is changing from a single payment to Monthly Instalments at renewal stage
Monthly DD
Name a scenario in which MLC would need to be covered
When the customer asks for it