🧠AI Foundation Concepts
This type of AI helps forecast future events like customer churn or deal closure.
What is predictive AI?
This Creatio capability enables users to configure AI logic without writing being a developer.
What is no-code?
This is the building block of how Creatio AI learns a new use case—whether generating content, scoring leads, or routing cases
What is an AI Skill?
This AI-powered model analyzes past behavior and CRM data to recommend the most effective follow-up for a customer or lead.
What is next best action?
This type of AI creates net-new content such as emails, summaries, or proposals.
What is generative AI?
This approach allows users to assemble and reassemble apps or workflows using building blocks, to adapt quickly to changing business needs.
What is a composable architecture?
This unit of measurement tracks how much AI you use in Creatio, allowing for transparent, consumption-based pricing.
What is an AI token?
This predictive AI model evaluates CRM data to rank prospects by likelihood to convert, helping sales teams prioritize outreach.
What is lead scoring?
This form of AI performs tasks independently based on a defined goal or role.
What is agentic AI?
This is the guidance that Creatio provides to customers on how to implement no-code and AI together.
What is the No-code Playbook?
This centralized Creatio tool governs, monitors, and manages all AI usage, Skill configuration, and token consumption across the platform.
What is the AI Command Center?
This generative AI capability automatically drafts or enhances personalized messages based on context, target audience, and tone preferences.
What is email content generation?
Predictive AI relies on analyzing this kind of historical asset.
What is structured data or historical data?
This approach empowers non-technical users to easily generate apps using natural language inputs.
What is AI-assisted development?
This is a design tool within Creatio that lets you define new Predictive models based on training data.
What is the ML Designer?
This predictive AI technique analyzes text data—like emails, chats, or reviews—to determine whether the tone is positive, negative, or neutral.
What is sentiment analysis?
This acronym refers to the type of AI model trained on massive amounts of text data to understand and generate human-like language
What is a Large Language Model (LLM)?
This report recognizes Creatio as the only leader in no-code development.
What is the Forrester Wave™: Low-Code Platforms For Citizen Developers?
This is a design tool within Creatio that lets you define new actions as part of an AI skill.
What is the workflow designer?
This is how AI can keep customer service resources up-to-date without manual effort - by analyzing incoming support tickets, matching them to existing articles, and even suggesting or drafting new ones
What are knowledge base updates?