SU / SA Orders
What is an SA Entry?
If a customer has a Sch Type of "CV" you will need to add this fee to their order.
What is the manual order fee (SCMAN) ?
Customer calls to add an item to an order they placed just a moment ago. You should go to this menu option to add the item to their order.
What is SU Maintenance?
This is where you would go to find the selling unit of measure for an item
What is Item Dashboard?
This is the field on the QBE line you would review to determine the credit rep for a customer.
What is the Crd Rsp field?
When searching for an account, always put this symbol at the end of a zipcode
What is an "Asterisk" ?
Customer service is allowed to place sample orders for these two groups.
Who is Marketing and Research & Development ?
A customer has a contract and they are disputing the price of an item. You should refer them to this person.
Who is their "Sales Rep"?
This column in Item Dashboard represents the amount of an item that has been set aside by marketing and/or logistics planners
What is Quantity in Reserve?
This type of account is used to track orders for recall purposes and you should refer this customer to a distributor it they are looking to purchase items.
What is a CT (Tracing Account) ?
A government customer states they will be paying by credit card. You do not need to verify this piece of information.
What is "Bill To Ship To" information?
What is 078?
*Exceptions: Covidien Connect is down/item is exempt
A customer is upset that they have not received their expedited shipment on time. You should review this menu option to determine the exact time the order was placed.
What is the "Sales Order Ledger" ?
We recently had a divestiture and we no longer sell this company's products.
What is Cardinal?
This field on the QBE line will show you how an order was placed
What is the "source of order" field?
When you are placing a promotional order, you should enter the promotional price in this field
What is the "Factor Numeric Value" field?
What is "Research and Development" ?
What is the "DC" ?
This is where I would go to check the dimensions of an item.
What is Item Profile?
This type of customer can request to charge freight collect even when they don't have existing header messages indicating a FedEx/UPS account number.
What is a Government customer?
The customer should be warm transferred to the Dedicated Accounts line when they have this Primary COT and this Sub COT (excludes gold customers)
What is 003/07H?
This is the only information that is entered on the second line of the Delivery Instructions section of the Payment and Freight tab
What is a FedEx/UPS Account number?
A customer states their account number and the system is not able to find a matching account in the system. You should select this hyperlink to review an updated account number for the customer.
What is "Cross Reference Search"?
This is where I would go to check the division (master planning family) of an item.
What is Item Master?
Customer would like a detailed document referencing the delivery of their order. You should look on the carrier website for this document.
What is "Proof of Delivery"?