Chapter 1
A vital element of audience-centered communication and includes the expected norms of behavior in a particular situation
Etiquette
This action requires making a conscious effort to turn off filters and biases to truly hear and understand what someone is saying.
Active listening
Type of culture in which people rely less on verbal communication and more on the context of nonverbal actions and environmental setting to convey meaning
high-context culture
Direct approach.
a word that represents something you can touch, see, or visualize
concrete word
This context refers to a sense of openness, of giving all participants in a conversation access to the information they need in order to accurately process the messages they are receiving.
Transparency
A written summary of the important information presented and the decisions made during a meeting.
Minutes
This is the fear of strangers and foreigners
Xenophobia
This type of approach involves verifying the completeness of a message by making sure it answers the "W" questions
Journalistic approach
type of meaning that includes all the associations and feelings evoked by a word
Connotative meaning
This type of complex business situation involves choosing among alternatives that aren't clear-cut.
Ethical Dilemma
The practice of accepting multiple cultures on their own terms
Cultural pluralism
The range of information presented in a message, its overall length, and the level of detail provided.
scope
This includes the overall impression in your messages, and is created by the style you use.
tone
This type of poor decision may be the result of internal and external pressure to produce results or justify unwise decisions
This is often private with counterproductive motives for example; the desire to take control of the group.
hidden agenda
Types of phrases that mean more than the sum of their literal parts; such phrases can be difficult for nonnative speakers to understand
idiomatic phrases
Type of approach to message organization that starts with evidence and builds a case before presenting the main idea
indirect approach
Words or phrases that tie together ideas by showing how one thought is related to another.
transitions
The intentional communication of false statements that damage character or reputation.
Special type of website that allows anyone with access to add new material and edit existing material
Wiki
This generation was born in the years following WWII, and are now reaching beyond retirement age.
Baby Boomer
these include graphs, charts, tables, infographics etc.
visual aids
Words or phrases that express a thought in milder terms
euphemisms