Off The Clock Confessions
This team member has a sweet past working at a chocolate factory and can twist up a party with their balloon animal skills.
Jonno
Though they lean toward the company of cats, this team member keeps a soft spot for dogs too.
Chris
For this Star Wars superfan, nothing says romance like attending a galaxy far (Star Wars Convention), far away—twice, including once on her honeymoon.
Kelly
This score captures how likely a customer is to recommend your product or service to others, on a scale from 0 to 10.
NPS
TRM Labs analyzes transactions across this many blockchains, ensuring comprehensive risk coverage.
25
What started as an anniversary gift turned into a passion for this team member, who now rides her own motorcycle after unexpectedly falling in love with the open road.
Liz Geiger
This team member’s talents range from crafting box forts for reluctant feline roommates to working in a Witness Protection Program unit.
Casey
Once upon a time, this team member sported a full head of hair—a fact they swear is true, even if today’s evidence suggests otherwise.
Marco
This metric tracks how well customers are using your product and whether they are utilizing the key features needed to achieve their goals.
Product Adoption
Mastering this TRM skill involves cutting through smart contract “white noise” in DeFi swaps to focus on the inflows and outflows that matter most.
What is interpreting CCS and DeFi swaps?
During the COVID lockdown, this team member achieved the ultimate test of patience and focus by completing a 5,000-piece puzzle in just a month.
MJ
From living in Saudi Arabia and Mexico City to dreaming of designing costumes for fantasy films, this youngest sibling of four has had anything but a conventional path.
Liz
Despite some shaky starts—including making an examiner nervous—this team member aced their emergency response driving course on the first try.
Mick
This metric captures the average time it takes for a new customer to see value after signing up for your product.
TTV (Time to Value)
In the TRM UI, the risk score shown for a “Transfer” isn’t the transfer’s own risk score, but rather the one assigned to these.
Alerting rules
This team member has never experienced the magic of Star Wars, Lord of the Rings, or Harry Potter, leaving the rest of the team deeply disappointed.
This team member’s earliest memory involves a daring toddler dash toward Winnie the Pooh at Disney World, narrowly escaping a parade float while their parents unknowingly documented the whole ordeal.
Stephanie
Sharing the title of most-traveled, these two adventurers have stamped their passports in more countries than anyone else on the TRM CS team.
Stephanie and Casey
This type of customer journey milestone often involves implementation, training, and setting the foundation for success.
Onboarding
This type of attack involves using a loan without upfront collateral and is a common focus when analyzing DeFi exploits.
Flesh loan attack
Once a stay-at-home parent with four kids—two of them under two—this team member knows a thing or two about juggling chaos.
Kelly
Armed with a map, a compass, and an uncanny sense of direction, this team member thrives on adventures off the beaten path.
Beranger
At 30 years old, this team member attended their first concert, seeing French pop singer Vianney with their wife and friends.
Beranger
This term describes a structured meeting where the CSM and customer review progress, align on goals, and identify opportunities.
QBR
This TRM Labs feature helps visualize fund movement across wallets, making it easier to trace the flow of assets in blockchain investigations.
Transaction Graph