Random
Knowledge
Processes
Scenarios
Service Orders
100

The other 2 gas providers in Louisiana

What is Centerpoint Energy & Delta Utilities

100

The 6 digit client ID for Atmos Energy

What is 796039

100

I'm placed at the end of the descriptor to indicate where I'm located for a gas availability BPEM

What is division

100

The customer's neighbor has gas service but currently there is no meter at the customer's home. I'm sent to determine if the customer can get gas.

What is gas availability

100

This turns gas off for a few months for heating customers

What is seasonal disconnect

200

The phone number left on the yellow door tag. Provide the full phone number in your answer.

What is Atmos Energy Emergency Number: 1-866-322-8667

200

I am a state that charges 2% of the past due balance

What is Kansas

200

I help pay off a customer's balance but I do not automatically transfer to a new account when a customer transfers service

What is installment plan

200

I'm DR Horton and I'm calling in for new service. I need to be transferred to speak with...

What is builder services

200

The service order that moves a customer from one location to another. They are an existing customer.

What is transfer

300

I am able to show the customer their balance information, process payments, show usage, even set up new service.

What is account center

300

I enable a tech to enter a newly constructed home that is vacant

What is lockbox

300

I'm a state where the move in turn on is overridden for the 2nd business day out

What is Kentucky

300

I'm needed for a new construction home before a move in turn on can be scheduled

What is permit

300

I'm the type of service order that needs to be scheduled because Atmos Energy made repairs, no one was home, and the gas was left off. 

What is active customer reconnect
400

I'm given back after 10 months of good payment history

What is deposit

400

This state charges $276 for a first time meter

What is Colorado

400

When a business partner disputes a bad debt of $90 or more

What is zc41

400

Name the process in order:

The landlord is calling because they need the service line gone for demolition. They have never had an account with us but they are the owner of the property. The gas is off but the meter is still there.

Set up the landlord as a new BP

Schedule meter work - pull meter for demolition

Create a retire service request

Provide the case number to the customer

400

Account is off for 30 days due to dunning. What's the service order to schedule for the same BP?

What is move in turn on

500

I'm filled out by the customer to help them save 6% on sales tax

What is Kentucky Declaration of Domicile

500

I'm a meter loop that is designed to hold multiple meters.

What is a manifold

500

When a power of attorney or executor of estate requests to activate service under another person's name

What is zc43

500

I'm a type of service order that is scheduled when a customer receives a blue door tag and the gas was left on

What is move in read only

500

Gas shows on, account is active, the customer calls saying they received a yellow door tag and their gas is off. What's the service order to send?

What is active installation relight