Customer Care
An example of an appropriate greeting or expression you can use to make patrons feel welcome
Good morning/Hello, welcome & open body language, smile, etc.
The correct order for the following books:
A) ND 1000
B) ND 100
C) ND 10
C, B, A
This assignment involves looking at call numbers manually to make sure that they are in the correct order
Shelf Reading
CPS encourages this app to be installed, which includes features like crisis resources, an emergency call button, and "track my walk" feature
Livesafe
This is the last day of the semester (and of library shifts!)
May 1
An example of something appropriate you can say if a friend/acquaintance is visiting too long at the front desk
Many answers - "I should get back to work, thanks for stopping by!"
The correct order for the following books:
A) LC 1000.2 .B56
B) LC 1000.2 .B5
C) LC 1000.2 .B565
B, A, C
This assignment includes making sure books are supported with a bookend and lined up - aesthetically helpful but functionally useful as well!
Straightening & Edging
Academic Coaching & Peer Tutoring, Registrar, Office of Accessibility, Library
This programming takes place on Saturdays from 5 - 6:30 @ MIC, hosted by our wonderful Associates!
Library Social Hour
An example of what you can say to a patron when you don't know the answer, that will still let them know you are taking their concern seriously
Many acceptable answers! "I'm sorry I'm not sure, but if you hold on one moment I'll find someone who can help you."
The correct order for the following books:
A) D 80.5 .D805
B) DA 80.5 .D805
C) DA 805 .D8
A, B, C
When straightening and edging, this part of the book is brought in line with the edge of the shelf - this helps with better visibility of the call number and makes material more easily accessible
Spine
This app is used to pay for parking at the MIC lot - a question that can come up when visitors to campus enter MIC as the first building they see
Parkmobile
This collection is non-circulating and is located on the first floor of the library - we recently added many VT history titles
Reference
An example response guiding a patron to the student technology access form after they indicate they have a long term need for a laptop
Many acceptable responses! "Our laptops our only for short term loan - if you need longer term access, scan this QR code over here!"
The correct order for the following books:
A) GN1000.5 .B56 K2 1956
B) GN1000.6 .B56 K2 1956 vol. 7
C) GN1000.6 .B56
C, A, B
The iPads at circ
The library collaborates with the Student Health Center on this space at MIC, which provides free Narcan, condoms, dental dams & drink covers
Harm Reduction Corner
Shift Pickup Drawing
An example response for connecting a patron with reference help when their question starts to get into research territory
Many acceptable responses! "Actually, we have a reference librarian on shift who might be able to better help with your question. Can I ask you to hold on just a moment while I give them a call? Thanks for your patience."
The correct order for the following books:
A) D 1000.5 .C56
B) D 100.5 .C56
C) D 100.5 .C5
D) D 1000.5 .C565
E) D 10.5 .C565
True
This is the number for the 24/7 Champlain On-Call Counselor
8028655745
MIC is affiliate swipe access only during what hours
After 8 PM Sun - Thurs, All Day Sat & Sun