Do we enter vacant homes?
If so, what is the process
In all divisions
Reminder: The tech will use his discretion to determine if the dwelling is safe to enter and if the appliances are safe to light. In most new construction homes, we do not light the appliances because it can void appliance warranties.
Police officer calls to request information be sent to them about a customer's account. What do you advise or do?
Can we offer mtr image upload?
yes because we do not get daily reads
Which states currently charge a late fee
TN KS KY
Someone in Texas calls about a Job inquiry/Application status for a position they applied for in Amarillo call center. What do you do?
Have them contact
Wanda Powell at 806-457-7302
Which bpem is used when service was disconnected less than 30 days ago and balance is over $200
zc43
Caller requests to file a complaint on a process for example complains about the bill, IVR, Website, our rules, etc
What do we do?
This is not a complaint on a person
Create an Interaction Record detailing the complaint
what do we do?
If a premise shows up as retired in the system but gas service is being requested
submit a Gas Availability request.
When should customer bill concern order be sent?
Meaning at what point should we send this order
Note: Only send a leak order if it meets the criteria as shown in Emergency Calls- Leak
When a Vendor calls in regards to inquiry about an invoice or payment for an invoice, what do you do?
send an email to AccountsPayable@atmosenergy.com. Include the following information:
Advise the Vendor that our Accounts Payable department will contact them to answer their questions.
Which state can we override a MVIN for the 2nd business day out
KY
What is customer outreach program
In an effort to increase retention with customers that have an appliance or piping issue we will be reaching out to customers who receive a customer caution notice to let them know about the benefits of replacing their appliance with a new gas appliance/repairing their current gas piping.
Do we give senior citizen discounts? If so which state
yes in TN
How many images can be uploaded for meter image upload?
They can upload up to 5 images.
MS customers on a seasonal rate will not receive a bill for which months?
June through September
What communication is provided when we complete a move in read only
In Mid-Tex, for status of line locate status who can we call?
Do not provide this number to customers. These phone numbers are for Atmos Energy employees only.
I need assistance with redeeming this children book subscription of Vooks I saw online
https://www.atmosenergy.com/community/atmos-energy-and-vooks/ searchvooks on website
What is distribution charge?
What are other names for it in other areas?
I am in LA and an energy emergency has been declared and I was told I could call Atmos energy for a special rate? Can you give me more info
Louisiana Energy Emergency Deferred Billing Plan
rogram to defer a portion of the natural gas bill
If ‘Contains Errors’ or ‘Distributed’ appears in the Status column of the Moves Work Center, what process do you follow?
If a customer has questions relating what can or cannot be done in relationship to the pipe or easement
What do we do?
Right of Way, Easement, and Encroachment Information
Email or give the customer the ph# of person in there area
BP in CO wants to update their home energy report. Their square footage is incorrect.
Simple terms:
tsf to CAS
After 24 months the bill image is archived and is no longer accessible thru CE. What is the process if the customer wants a bill older than 24months
Customer has questions about the form for pressure testing their school in Fort Worth, TX. Who can they contact