What is what?
a set amount paid a calendar or contract year before a member can just pay copay/coins.
What is Deductible?
What state had the first telephone?
What is Michigan?
Verifying the relationship of a caller is important because ____ policy. To protect our members information.
What is HIPAA?
Using the manual dial option for phone calls to other departments or the phone book - which is the right method?
What is the phone book method?
The third planet from the sun
What is Earth?
a person who can get health insurance under the primary insured, often a spouse or child.
Dependent
What year was internet created?
What is 1983?
First ____ _____ is the goal with every call taken.
What is First call resolution
Member services is _____
What is US, YOU, ME, WE ?
Sweet treat that comes from Cocoa plant that is melting into a rectangle form.
what is chocolate bar?
cancelled, inactive plans will show as ____ in a members account.
What is Terminated
What country did tacos originate?
What is Mexico
You have to ___ other KP employees such as providers, social workers, etc. also before releasing information.
What is verify?
_____ is the system we use to document calls.
What is HPChats?
how many licks does it take to get to the center of a tootsi pop?
What is 364?
provider member sees regularly for check ups, wellness visits, and common colds. PCP also known as
What is Primary care provider
How much does the average sea turtle weigh?
What is 70 pounds?
________ questions can help you get a better understanding of the reason as to why the member is calling.
What is probing?
We ____ calls to other regions, we only support: ___ and some ____ NATL inquiries.
What is, connect - CA and NATL?
____ is the number 1 best one-hit wonder song of the 2000s
What is “Teenage Dirtbag” by Wheatus?
Medical record number is also referred to as _ _ _
What is MRN
Who sang the "Rock with you" hit song?
Michael Jackson
The process of answering, handling, taking and finishing the call is known as _________.
What is call handling?
Self- service options are available on ___ for members to do many functions on their own.
What is KP.org?
Who was President in 1963?
What is John F. Kennedy and Lyndon B. Johnson.