Category one
Reconsideration of Value
What does EROV stand for?
Escalated Reconsideration of Value
Who is the CEO of JPMorgan Chase?
Jamie Dimon
True or False:
Your schedule is the same daily
False.
Daily schedules change dependent on team meetings, vacancies etc.
How many hours of self development do you get a month?
2 hours
Who do you send ROV/Appraiser complaint emails to? (not automatically included by template)
HLA and CCS
True or False:
You use the same template for both appraiser complaints and ROVs
False
What does WSS stand for?
Web Support Specialist
How often do you need to use LLM Suite?
Where do you request self development time?
PAS - go/pas
When a customer raises reliability concerns of the appraisal
ROV
True or False:
You gather generic information from customers when escalating complaints
False.
It is imperative to collect SPECIFIC details about appraiser/appraisal
Who can you go to if you need assistance with ROV/appraiser complaints
ME :) any manager, or SME
How many hours are available for days off in WEM?
16
True or False:
you can send emails through the tracker
True.
Define a ROV
When a customer is unhappy with the value assigned to their property, or the customer believes important details were missing/incorrect
When a customer feels discriminated against
Appraiser Complaint
What is the name of the Template utility?
Extra points: What version are we on?
SPARK tool
Extra: 6.1
True or False:
You send time requests to WEM
False.
Do NOT email WEM directly. Send all requests outside of what you can request in WEM to Gelo
What do you use Self Development time for?
Any training classes/DEI courses/BRG events etc. that interest you and help with career development
Who is Cc'd on ROV/Appraiser complaint email?
Valuation Provider Complaints, MB Resolution management team
extra credit: WebSME inbox
Define an Appraiser Complaint
When a customer feels the appraiser was biased, discriminatory, or unprofessional.
When was Chase founded?
1877
True or False:
You can use LLM Suite for training assistance
False.
It is crucial you do not use LLM suite while taking training classes as it specifically makes you affirm you will not use AI prior to starting any training
True or False:
You do not need to track dead air calls
False