Regulars
Product Knowledge
Rove Lore
Best Practices
Staff Trivia
100

This regular leaves their personal belongings at the Register every time they come in

Coco

100

The only product advertised as “Made in the US"

New Balance 990’s

100

When did Rove open?

2019

100

This is required for staff to do when selling a pair of shoes

Size check

100

This staff member ran a half marathon the day after their birthday

Sharon

200

This regular has a stack of exchange receipts the size of a book

Palma

200

What does “600” stand for at the end of a jacket sleeve?

Down insulation

200

Which manager has been with Rove the longest?

Gerald

200

This jacket should always have two sensors

Triclimate

200

This staff member owns a Husky

Katherine

300

This regular pretends like they work for the company

Ed

300

Which North Face insulation stays warm even when wet?

Heatseeker Eco

(Eco Thermoball)

300

When did the Home side open (including month)?

September 2020

300

This is the balance of working on a project while remaining aware of guests in your zone

Busy but looking up

300

This staff member is trained in ballroom dancing

Diane

400

This regular will yap your ear off about their indoor biking stats

Chip

400

What material wicks away moisture, regulates temperature, and is odor-resistant?

Merino wool

400

What did we use to hold the front gate shut before the wooden lock?

Pillow cushion… cube thing

400

When checking how many items a customer is bringing to a fitting room, I should...

Take the clothing and count myself

400

This staff member is studying computer science

Lucas

500

This regular used to bless the staff with steak sandwiches

Ms. Kim

500

How can you tell if a jacket is waterproof without looking at the tag?

Sealed seams/zippers

500

What radio station were we stuck on for almost a full year?

Sitting on the Dock of the Bay

500

When I first walk up to the Register to ring out a customer I should...

Make sure I’m logged in under my name

500

This staff member has never called out

Gerald